Townsquare at Dumfries Apartments

they do work without leaving a note that they came in and did anything. They will also come in to the apartments to do certain things and leave a mess behind … like paint paint splatter and scraps from the walls. Speaking of walls … our walls have soooo many cracks in them.. BEWARE. Next thing, leaks. There’s leaks above the stove top coming from the fan hood thing and I’ve had it on and off since last year … which they supposedly fixed last year and I just found out all they did was tape what ever it is above my stove top and now it’s overfilled with water and I’m not going to clean it … so at this point there’s mold growing .. and I’ve told them multiple times that I can’t cook because it’s a fire hazard, it’s disgusting and honestly they don’t care. They just apologize and give you no answers as to when it will be fixed. Also I have a leak above on my ceiling near the living room and the maintenance man said that it’s from the range hood above my stove. So there’s that. Another thing, they lost my apartment key and failed to tell me for about 4 months, they only told me finally because I needed the filter changed and they couldn’t get in without me. We have been promised the clubhouse and the gym and like I said … 1 year and a half and still NOT OPEN… they don’t know when they can open.. they never have answers for anything. These people are unprofessional and they don’t care. They never pick up the phones and they don’t do anything for the tenants. Especially the higher up Margaret seems like all she wants is to make money more than caring about the well being of her tenants. I do not recommend this place at all even for the price. Btw the same leak issues I’ve been having is the same issues other tenants have been getting too. This place has false promises , poor communication and they’ve breached their lease agreements with so many tenants. Soon enough people will gather up to sue. Have a nice day.

friend had their car parked for about 45 minutes while we brought in groceries and put them away. In that time span, her car was towed for being parked in a resident spot instead of visitors. That'd be fine but there is no marked spaces or lots. Every spot is the same as the other, and there is no way to differentiate between one or another. Now, we have to pay $150 to get the car and "there's nothing that the leasing office or tow company can do about it"

During this time I didn't know if I should wait for them to give us a date or just move forward. There was no reimbursement for movers or for putting us in a touch spot either. We literally had no where to go since we were set to move on 9/1. WHY WOULD YOU ACCEPT APPLICANTS IF YOU DON'T EVEN HAVE THE CERTICATE OF OCCUPANCY? Just doesn't make sense to me. I messaged corporate about this situation of course it's nothing they could do for me!! Sooo rude!