DO NOT PUT IN A HOLDING DEPOSIT WITHOUT SEEING THE UNIT FIRST! RIGHT FOR THAT RIGHT!
September 23, 2023 - Reseña de Apartments.com
They lied to me about a unit being ready for move in. When presented with the unit it has bugs and spiders webs in the bathroom and room. The laundry door wouldn't open and it took two maintenance people and approximately 10 minutes to open. Once they were able to open it the washing machine and dryer were in poor condition and the knob was missing for the washer. There were cracks in the foundation of the wall and almost a whole in the wall in one of the rooms, the window sills looked like that ...
had mold residue on them, there were stains on the counter, all the drawers were not completely functional, and the smell of the apartment was horrible. I was sure if the smell was a fresh coat of paint or something else,
They requested another application fee and another holding deposit even though they lied and didn't provide the product they said they would.
There was no apology from the leasing agent, she was just quiet. They completely inconvenienced us and made us completely uncomfortable about moving there because they took little time to prepare the unit. When we were all ready and excited to move in. They are nice people which puts on a great show, but does not cover the concerns of maintenance and taking care of their residents or treating them as if they are valued.
They will not give you all the information and will sugar coat things. They want you to sign the lease without them fixing anything first.
It felt like all they cared about was manipulating us for our money without actually providing the product up to move in standards so they can make a quick buck.
DO NOT PUT IN A HOLDING DEPOSIT WITHOUT SEEING THE UNIT FIRST! RIGHT FOR THAT RIGHT!
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Property Manager Responded
August 28, 2024
We understand your frustration and disappointment regarding your move-in experience. We take all resident concerns seriously and are committed to providing an excellent living experience. Our goal is to resolve these issues promptly and ensure your satisfaction.
Thank you for bringing these matters to our attention. We appreciate your understanding and patience as we work to address your concerns. Please reach out to our office to discuss this matter. Thank you.
Assigned parking options include 1 carport space per home. Surface lot parking is available on a first-come, first-served basis. Additional reserved parking spaces may be available for $35/month. Please contact us for additional information on our parking types, fees and policies.