Don't Move Here!
April 20, 2024 - Review from Apartments.com
Tons of issues! I was moving from out of state so had to do everything online. Seemed great. Moved in, and immediately noticed how unhappy the front desk staff was. They changed concierges at least 5 times during my stay because they treated them so poorly - expect them to be there more than 8 hours, don't give proper breaks, and don't have security for the overnight staff. The police had to be called many times, and people removed from the building! They advertise that they have a parking ...
garage, but don't tell you it's not located on the property and is actually shared with a Safeway and owned by another company. I rented a month in the garage for a family member to stay with me, and her soft top was broken into and damaged - there's no security and open public access to the garage. They only allow one car per unit, so you can't have a friend over and they park in your spot. When the month was over, they tried to tell me there was a 2 month minimum! I had to fight for weeks to get my money for the second month back with their HR. Additionally, there is roach and rat poison everywhere. They have 4 elevators and they are ALWAYS down. Every time there is a thunder storm, the fire alarm goes off. I've had to listen to it for over 2 hours straight and had to leave my remote job early because I couldn't converse with my clients on Zoom. I lived on the 11th floor and had to walk down the stairs with animals multiple times over this. They advertise a dog park but it's only in one of the buildings and they won't give you a key to be able to access it freely. There is a great patch of grass out front, but unfortunately always covered in toxic pesticide flags so the dogs cant be on it. My packages were lost more than once due to the disorganization of the package room and other tenants getting my orders instead. They have a great gym but unfortunately the AC goes out and make it impossible to work out in there. Gave them a 30 day notice to vacate - it says it must be 60 in the lease so they charged me an extra month. Whatever. But what it doesn't say in the lease or anywhere, is that there's also a 2 month penalty for breaking the lease. So to move out, I was charged 3 extra months (6600). They also kept my deposit (500). And at the end, even though I had already made two payments on the move out amount, they closed my account and sent it to collections. So rude! Terrible experience.
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Property Manager Responded
April 23, 2024
Thank you for reaching out to us. Our goal is to always provide an exceptional resident experience and are sorry to see that was not your experience. AWe appreciate your feedback regarding parking,the garage is managed by a 3rd party. We will reach out to them directly regarding the concerns you mentioned. Unfortunately, we can’t find record of you in our system.We would be more than happy to hear more details about your experience with us. Please feel free to email us directly at customerservice@bmcproperties.com so we can learn more.
Lex and Leo at Waterfront
Property Manager Responded
April 23, 2024
Thank you for reaching out to us. Our goal is to always provide an exceptional resident experience and are sorry to see that was not your experience. We appreciate your feedback regarding parking,the garage is managed by a 3rd party. We will reach out to them directly regarding the concerns you mentioned. Unfortunately, we can’t find record of you in our system.We would be more than happy to hear more details about your experience with us. Please feel free to email us directly at customerservice@bmcproperties.com so we can learn more.
Lex and Leo at Waterfront
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