Lived in the Wilshire Royale from Feb/19 to March/20. Rent is typically the biggest expense one has so it’s worth writing a review of my experience. This is the worst rental experience I’ve had in my life. The building is beautiful, but the management is atrocious. Some of the lowlights:
• Building is infested with roaches. Saw them in our apartment, in the hallways, in the elevators. We put in maintenance request for pest control but there was no evidence of anything being done. When we
...followed up, we were told the request was completed. Roach activity never slowed down. Based on conversations with other tenants, this is common throughout the building. For this reason, I am very glad I got out before the worst of COVID-19.
• We had 3 bicycles stolen from the “Secure Bike Storage” part of the building. Despite management having the information of all of the bike owners in the building, when the mass theft of bikes was reported to them and they saw the empty bike storage area with bike locks cut off on the floor, and they said nothing to the tenants. When I found out, they shrugged at me “maybe rental insurance will pay for it.”
• Parking is $200 per car. Street parking is not available in this neighborhood and you must use the building’s Valet. The valets themselves are extremely professional and always act with a sense of urgency, but the valet app the building uses never worked in my time there and it can take up to 15 minutes every time you want to access to your car.
• In addition to the parking, Polaris management will nickel and dime you at every opportunity. The paint and laminate flooring they use is extremely cheap. It’s so low quality that the paint will immediately come off behind towel racks or anywhere else you touch the wall. Same with the laminate flooring under any furniture. You will be charged hundreds of dollars to replace this when you move out. They also charge pet rent in addition to a pet deposit.
• The lease and posted hours state that the leasing office is open until 6. They were usually not available after about 5. Not a big deal, but for my schedule it was difficult to get with them for packages etc. I wish they would just stick to the hours they say they are open.
• After 1 year they raised our rent by the maximum amount allowed by law despite no improvements to the building. Rents in LA are always going up, but they were still advertising units for the price we moved in at.
Property Manager Responded