Ellevate North Charleston Apartments

things for weeks months yet today someone walk over to place a note on the door about the rent. They care nothing about nothing but the money period...let’s note that my mom is 73 years old stay away from this place I will be finding her another place ASAP

landscapers have not cut the grass in front of our apartment for at least 2 weeks and all of the bushes need a good trim. I think the new Property Manager just needs to get up to speed and hopefully the negatives will be worked out soon.

parking lots. The pool and community amenities are disgusting. Never sanitized or tidied up. Signing the lease here was the WORST mistake I’ve ever made. Cannot wait to move out come April 2021

dryer in there but it took them a month and a half to get them. We pay more per month just to have that amenity. They rely too much on unreliable third party contractors. We would not recommend anyone to move here until the management changes.

now because of how the place looks. Maintenance requests go unheard for weeks. The only way things get done is if residents get upset with the staff. One of our requests, when finally looked at, was said to “be fine” and “had no issues”. Essentially saying we were wrong and that the appliance was not broken. A week later it completely broke. It took another 3 weeks for the appliance to be replaced. I’ve attempted to reach out to the parent company and have received no response. I’ve talked with many other residents and they feels extremely disgruntled.

Meeting, the Property Manager , nor the on site manager or assistant knew of the meeting and stated they were unaware, but the letter was generated by the property manager Also, most recent, they (Carroll Orginization) and ARIUM quit using our previous on-line and app service called "Resident Portal" (Which worked fine) and began to use a new App and service called RENT Cafe' on Very Short notice. This was announced to some Residents and Renters via email/phone message, but others got no letter or notification. I stopped by the office Again, today to find out why I could register or log on to this new Rent Cafe App in order to pay for my Rent on time (as I always do). Come to find out through the office, that my and others residents emails and phone numbers were deleted in the process and this could not register or set up an account needed to Pay Rent, enter Maintenance Requests and Most Importantly receive communications and notifications from the property manager, property, or Carroll Org. If needed or sent. This caused mass confusion, inadequate information, lack of no communication, wasted time of the me other residents, wasted time of the property/office workers, was very inefficient and still has not been fixed. When helped today, I also learned that there is a Code needed to set up and register our accounts, But this was never sent to me and some other residents via letter, email or call... Again, due to company losing/deleting our contact information and not taking the time to at least put a letter on our door to inform. This transitional process has been Unwelcoming. Made a Bad First impression on me and others, Unprofessional, and was total lack of Prior Poper Planning and execution, causing delays, wasted time and unecessary trips to the office and communications. I hope things Improve, a meeting held, and communications get much better and that this Company. To be continued with a later review for an update on where things stand and rank....

Dish washer that is not plumbed correctly which allows sink water to back up into the dish washer...really easy fixes. Air condition that regularly goes out during summer. Unfortunately to save money, I guess, they have one maintance guy covering this complex and the sister complex next door. So nothing against him there is just not enough man power to handle these simple requests. Lovely grounds though, love the mature trees and brick buildings and garden areas. Really could be a nice place if the owners had the capital to invest properly in personnel, maintance, and upgrades.

Excuses such as waiting for parts, waiting for approval from owner who is out of the country, waiting for budget approval are common. Their emergency maintenance phone number doesn't work. Excuse blaming it on AT&T. Rent here at your own risk.

end date. Because of my original conversation with the PM, I assumed the staff updated the lease the same way. I scheduled a move-out inspection at the end of October with the manager. She said that the unit was immaculate and that I'd receive a final utility bill for October to close out the account. Almost a month later, I received an invoice that listed several fees like courtyard view and first floor that I never paid before. The total bill was $450 , which depleted my deposit and left a balance of more than $200. I tried multiple times to reach the apartment regarding these charges without success. The next week, I got a notice from a collections agency, only 5 business days after the original invoice. Again, I tried to reach the apartment for a week to get an explanation. I finally reached the manager on 12/11, who said the fees were accurate, because somehow the lease end date was never updated even after I spoke to the apartment staff in person at least three times on the matter. I had no choice but to pay the bill—including interest that had accrued in the two weeks since the collections agency received the account—to avoid a negative mark on my credit report. I highly recommend anyone considering leasing an apartment from this management company reconsider. If you do sign a lease, get EVERY transaction verified in writing, from simple maintenance requests to move-out fees.