Hayden Apartments

simultaneously removing amenities for tenants to use. It is clear that Rockrose/ Hayden’s main focus is flipping tenants rather than keeping them. To provide a bit more detail - There is zero transparency with Rockrose/ Hayden. You are not informed when policies change, especially significant policies that affect payment or your finances (resulting in tenants having to pay more money). In our specific case, the building quoted us one thing in WRITING, and when we reached out to confirm what they told us, they then, and only then, notified us that their policies changed and would no longer adhere to what they originally told us. This resulted in us having to scramble to pay a lot more money than we were previously told we needed to. Besides these most recent experiences, in general we have noticed that the elevators are down at least 1x a week. In the evenings there is always a line for the elevators (waiting for one of them that actually works). We have heard from numerous tenants who have moved that the building has charged them A LOT for “damages” aka minimal scratches or nicks in the wall that no other building would usually charge you for. Half the doormen are nice, half are cranky. Amenities that were previously free are now being charged for, on top of rent. There were amenities taken away from us because of Covid (which is understandable), but the building did nothing to compensate, or offer solutions for, people even though the amenities are a HUGE part of why people live here. And lastly, it is clear that customer service is on the bottom of their priority list so if you have an issue with something that involves the building - good luck! At a time like this, buildings should be working with their tenants in good faith, not try to nickel and dime them for everything they have.