Heatherbrook Apartments

that she was only doing what she was told to do by MGMT & that she needed to retire. I got upset, raised my voice & got kicked out of the office. I talked to the Century Group. When I questioned Haley on the electric bills & asked if she would send them as they received them, she said yes. I then received all at once and she told me that's how they received them. HAHA - guess she did not realized that her office had date stamped them when they were received so she lied to me. I work from home. I noticed one day that an electrician was heading toward my meter. I went outside & found out that my electric was going to be turned off for a while so they could fix the meter. I asked why I wasn't told and maintenance told me I should have been told since this was scheduled back in January. Once again, Rhonda, Hailey and everyone else failed to do their job. When I asked the office about this, they referred me to the Century Group. When I asked Haley about it - her answer was - we do not control Ameren. Seriously? can you not answer my question. That was not what I asked. I know you do not control Ameren, why wasn't I told my electric was being turned off when you knew about it for months? My daughter lived there for 2 years (which is why I waited on this). Her building was disgusting - smelled like cat urine. Maintenance moved her thermostat but never fixed the hole - just left a big hole in the wall. My building's hallway had dead bugs and trash for weeks. This place is not kept up. Rhonda also likes closing maintenance tickets without the work being done. She tried to deny this so I had to take pictures and show her the work was not done. Through all of this, I requested a meeting with owners/management. Rhonda told me it will never happen and Haley just ignored me. I do not understand the lack of communication and in all of my years renting, I have never had such a negative experience. I hope this saves someone from renting from this horrible group.

taken care of and the leasing lady is nice.

them. They overcharge you at check out. Any time that you visit the office, it is clear that you are not a priority. They make you feel guilty for "inconveniencing" them with you questions. Over the summer, they were inconsistent with pool hours and office hours. They didn't keep residents informed about anything. Several residents are leaving because of the change. A year ago, I would have written a great review, but this Century Group ruined our experience even after we left. If you move in, expect to pay more than your deposit when checking out.

wont renew our lease .I hope Century Group reads their reviews.Please speak to someone who lives here before signing anything.

is) i do not know what to tell you. And i already got to know my neighbors as well. Looking forward to a very long stay.

comfortable but never gross. We really like living here. It is fairly quiet with nice families and people.