Idyllwillow Apartments

excess of $1,000, for which I never received a bill, email, or phone call since the move out date. They claimed to have send it by mail and e-mail, but told me they had no record of them sending anything and I also never received any email form them after move out. They also had no pictures of what they were charging me for. Very shady business practices, don't ever rent from here or recommend these apartments to anyone.

prior to my move in date . I gave the the benefit of doubt, and submitted a work order. The maintenance staff members are slow, unresponsive, and always claim to be understaffed. The typical turn over rate for your repairs claim to be 2 days, when you can expect it to take up to two weeks or more. They have very limited parking and multiple future resident parking spots that are always vacant and I can see why. The remodeling of the apartment are great, but when looking at the quality of work, it is rather poor. The sales representatives and Laura are amazing people. The office manager does not focus on customer service, he does not appropriately handle residents concerns and things tend to escalate to argument. Please do your research before looking to move here

damages done to my personal items because they were moved and left in the rain by the workers while I was at work without notice. I was reimbursed $200. The remodel looks nice. Someone else summed it up pretty well, "a nice apple rotten inside". My ex works selling appliances. He called the appliances the used, "cheap junk". No wonder everything breaks down so easily. And that Kevo you're forced to get for $10 a month? Useless. I gave up on trying to have it fixed. Those are seriously the least of my worries. The piles of trash people juat dump wherever they want, the graffiti, the unsupervised little kids cursing and bullying other kids, piles of dog poop, rat infested dumpsters, bugs and gnats that won't go away, the cops, the crime scene evidence vans, the gang related stabbing. You would think you're living in Garden Grove not Mission Viejo. I know you guys are just going to respond with, we're disappointed that you feel that way. Please let us know how we can help you" (copy and pasted, im sure). The reality is I want nothing to do with that community and I'm relieved it's all over. The cost to live there has skyrocketed but the quality has not.

apartments are the horrendous parking and the fact that there is a continuous pest problem. The management is great though! They are always willing to try to fix any problems that I have had in a very timely matter. Overall, this has been a great place to live for the price of the apartment.