Nova Glen Apartments

first viewing, I was abruptly informed that the appointment had to be postponed due to staff training, a change for which there was no prior notice. Respecting their schedule, I returned at the rescheduled time of 3 PM, only to be greeted not by a leasing agent, but by Mike, a maintenance staff member, who informed me that everyone was on lunch until 3:30 PM. The peak of this disappointing journey came when, after finally being seated well past the scheduled time, I was coldly informed that my application was denied — a decision that was apparently communicated through emails that neither Robert nor I ever received. This left me questioning: why were we not even afforded the basic courtesy of viewing a model unit as initially promised, regardless of the application's status? This series of mishaps and blatant disregard for applicant engagement not only wasted precious time and money but also showcased a concerning level of disorganization and unprofessionalism from an establishment that should prioritize customer service and transparency. Future applicants, consider this a cautionary tale. If the application process has been this opaque and disheartening, one can only imagine what lies ahead for actual tenants. Nova Apartments, I hope you can take this feedback seriously and implement changes that reflect better respect and consideration for your prospective tenants. Everyone deserves to be treated with professionalism and courtesy, irrespective of an application's outcome. Disappointed and Dismayed, Joe

may increase their (rental) payment $100 over what was stated prior to moving in, like a "bait and switch" tactic! I REGRET the day I moved into this apartment complex, and can hardly wait for the day that I can remove myself from it. The Manager, Marilyn Baker advised me a couple of weeks ago, in her arrogant manner, that I could leave without cost, but when I asked for the return of my deposit, etc., she said she would call me back - that call, or a discussion regarding return if my deposit has never followed that conversation - go figure!!! In essence, and to summarize my experience at Forest Glen Apartments, I wouldn't advise my worst enemy to live in this community, or any other community that is owned or managed by BH Management!!! If you want to be "fair", please "spread my words" as part of marketing campaign.