PINEBROOK Apartments

We should’ve taken that as a red flag, but we know some residents can be difficult. We experienced this for ourselves soon enough. Claudia and Zaid, the leasing manager and agent, take 1-3 weeks to respond to EVERY question and inquiry via email. They never answer the leasing office phone. We were also told extra parking was available during our tour prior to submitting an application. The day after we submitted the application and paid the applicable fees, the leasing agent said that no extra parking spaces were available. We let it go, and followed up 2-3 times with the office to see if anything opened since we were put on a “waiting list”. A year later, No spaces opened up, and the last two emails for our follow up that were sent were ignored completely by Claudia and Zaid. We just gave up at that point. In addition, we were told during our tour that the apartments were built sturdy and it felt like “your neighbors weren’t even there”. WRONG. You can hear every little pin drop in someone else’s apartment. The floors are built so poorly that when you walk around it shakes the unit. We even got a noise complaint during holiday time when we had family over. It’s a HOLIDAY! Family will be gathering during those times. The office didn’t even call or email us to give us a verbal warning or to even get our side of the story when the neighbor who we know complained came out of his unit and screamed at my 7-year old nephew when we were walking down the stairs. They just gave us a Written Warning the next day. They really value “community”. Poor leasing office manager and agent, they really need to brush Claudia and Zaid up on people skills because they are losing residents. 4 other residents moved around the same time we did for these similar reasons! On top of all that, there’s no gym. The property management company has a lot of work to do with this leasing office team. Im glad to be done and gone with this place! Stay away!

was that she was not pushy during my tour (something other property manager's should really take note on). So far, I am in love with this community :)

plans, sq. footage., staff, and parking. The entire staff always greet you with a smile and are very helpful to our needs and are quick to attend to any problems that arise. Especially LITA (Manager) and Evangeline are awesome, very helpful and they treat us like a family. The pool in the summer time is by far my favorite. Lucky California, CVS, Gas Station, School, Bus Stop just in front of the Apartment, like living on a resort right in the heart of Fremont. We live here and could not feel safer anywhere else....a beautiful neighborhood with children parks.

and Lita at Pinebrook was literally the only one that followed through with emailing me information and calling me back in a timely manner. I explained our situation to her and she was INCREDIBLY helpful and understanding. She was very honest with us about the apartment and helped us every step of the way. Keep in mind we still never saw the apartment in person, only through the photos on here. We really didn't know what to expect. Well we got here and can I say an angel was looking out for us. The apartment is GREAT even bigger then we pictured in our heads. Sure a washer and dryer would be great in the apartment but it's right down the steps and like 10 feet away. The neighborhood is safe, grocery store right across the street that I just walk to. Very close to the freeway and just really convenient to everything including the Bart. I highly recommend this place.

available, upstairs and downstairs. She was very helpful in helping us and answering any questions we had! In all I have to give this place 5 stars!! Its quiet and staff is WONDERFUL!! love this place. Only 3 cons to the apartments. First: you have 1 parking stall the rest are first come first serve. Second: Its an older complex and could use an update. Third: No dog policy. Really a bummer to a dog lover. Other than that its GREAT!!