Parkwood Apartments

Management Company. From asking around and what I understood from their website Parkwood Apartments would be the first apartment complex they managed. The first problem I had with Collins Property Management was when the first snow and ice storm came through the steps leading to the sidewalk had not been salted properly. I went to go to my car for work and almost slipped on the stairs. I wasnt hurt or anything by I ended up kicking as much ice as I could off since there are a lot of elderly people and young families that live here and I didn't want anyone else to slip and possibly get hurt. My second experience with them was when I put a maintenance order in. I put it in through their app and I thought everything was good to go. I later found out that my ex-roommate, who was no longer on the lease and hadnt been for a little while at this point was getting all the correspondence for it. This made me uncomfortable that someone whom I didn't talk to and who no longer lived here was getting information about my apartment. Thankfully this issue was resolved when I called their office, which is in South Springfield while the property is in North Springfield, but this shouldn't have been an issue in the first place. I called instead of going into the office because they do not have any on site management. The last thing that has really gotten under my skin is the internet issue. I take online classes and reliable internet is important for that. My internet recently went down and I have done every possible thing to reset it. Everything seems to be working and my router is showing all the lights colors its suppose to when there is a good internet connection established. It almost seems like the internet bill was not paid but I have no way of fining out until the management office opens. Overall this is a good place to live. It's very family friendly and pricing is great for college students. I just wish the property owners kept TLC as their property management company.