Peaks @ NW Hills Apartments

control, but have not been able to get anyone here to actually take care of the pests. Obviously i have called a few times, but gave up. We have an abundance of roaches and centipedes. We also have lots of spiders, but I have left those as they seem to be the only thing bringing down the number of other pests. The laundry machines are usually broken to some extent. Typically about 50% of the dryers will be shutdown. Laundry is just a really stressful thing to do here at LIV. I also would say that they did a terrible job on the paint here. They painted the tub and tiles in the bathroom, among literally everything else and as such it is already peeling. Basically this is my warning. Do not come here. This complex essentially like to put pretty paint or light fixtures to cover the fact there are so many problems. The apartments are only okay and the management will not help you if you have any issues. I have only listed a few, but trust me, living here is a battle. If you like having a sanitary/maintained place to live, this is not for you.

called, we would get a busy signal or a voice saying “Thanks,” and then hanging up. I only got an answering machine once. Ant infestations, flooded walkways, packages disappearing, the workout room being closed for five months, changing the move-out procedure at the last minute…the list of problems goes on and on. We decided to move out well before the lease renewal with the 29% increase. Most of our neighbors moved out too. When we left, five of the seven nearby apartments were vacant. We had to threaten them with legal action before they gave us any of our security deposit back. When we moved out, we made sure they had our correct forwarding address. We waited a month, but they didn’t send the check. We sent them a letter, informing them of our legal right to sue them for three times the deposit. After that, they immediately called us and told us the check just happened to be sitting in their office. I confirmed that they did indeed have the correct forwarding address the whole time. They finally mailed us the deposit, but it was a very shady ending to an already bad year. Our first year at this apartment complex was wonderful and we wanted to stay. I never would have renewed if I knew how bad the new management would be.

obtain a copy for Firmus. After this, they tried to charge us their raised rent rate anyway, TWICE (two separate months). They blamed the online system for the error both times. During late fall, ants started coming through our electrical outlets in search of warmth. We put in a request for treatment, and after a week with no response, a second request. By this time ants were biting our six-month-old son’s face and getting into his diaper to bite his more tender areas. Next, when they were painting everything purple, they posted notice that the painters would need access to our patio on a certain date to power wash. Those painters were hopping up on our patio via ladders for a week and half, but we only got the single notice for patio access for that one day. By law, management is required to give 24 hours notice for any non-emergency access to the premises. What's more, the painters soaked our carpet when they power-washed the door, which I luckily noticed in time to clean up the water or it would have left a stain I would have been held liable for at move-out. They started painting in October and the building numbers didn’t go back up until spring rolled around. The city’s fire building code states structures must be readily identifiable by fire department personnel or it’s considered hazardous address numbering. So having the building numbers off during painting is okay. Leaving them off for several months inhibits firefighter access and endangers your resident's lives. Remember this record-high summer we had? July 3rd the cold water cut out, forcing us to use hot water for drinking and bathing, while the toilet never refilled because it was connected to the cold water tap. They had been doing a lot of maintenance on nearby apartments, so at first it was no issue. But the problem persisted beyond the end of the business day through the holiday. No cold water. No flushing toilets. Scorching summer. Just don't live here.