Realm at Patterson Place Apartments

management but have been unsuccessful in getting our concerns heard or tended to. The Lantower website states, “WE FOSTER OUR TEAM MEMBERS BY PUTTING OUR PEOPLE FIRST”. In my opinion this business model and overall practice/transaction is a fraud. Lantowers Core Values are as follows (but they don’t seem to matter here at Realm Patterson Place) 1. CUSTOMER-CENTRIC - The customer or tenant is nothing more than a number that is to pay rent according to their contractual agreement. The staff are quick to give “friendly” reminders that rent is due and micromanage tenants about things like the trash can being placed outside too soon, but will not manage the property with care. Multiple tenants have made appropriate requests about fire ants, ROACHES, and other pests with no avail. To say they are customer-centric is rather offensive to our intelligence. 2. PASSION - Realm is passionate about one thing: MONEY - The ledger proves it. The charges are incredibly hiked. The charges like Smart-Home Technology & then amenity fees for things that are almost ALWAYS broken or inaccessible is fraud. (The printer was broken. Odily’s way of fixing it was to just remove it from the business center.) The Pest Control fee is an absolute joke. Let me remention ROACHES. 3.COMMUNITY - The community is more of a bunch of disgruntled tenants that talk about such a poor experience. If that be the case then yes we have a solid community. 4.TRUST- Realm CANNOT BE TRUSTED and neither can the grounds. This place is a high target for THIEVES. Our vehicle along with other tenants' vehicles have been robbed. Bicycles have been stolen and various other things. (If you need police reports please let me know) What did Realm do? NOTHING - They proceeded to tell us that they don’t have security or surveillance cameras due to the fact that it deters more tenants from believing it's a safe place to live. WELL, IT’S NOT! Etc.

the motivation here besides greed? I have heard from other tenants that the increases have been up to $500, which is an insult and completely laughable. On July 1 (right before the long July 4th weekend) they announced that the pool will be closed until further notice, which was just another slap in the face. There was no reason given for this closure. Not only was the pool closed, but they chained off the entire outdoor area with the grills, chairs, and tables. I was going to wait to write my review for Realm until I move out, but this closure was enough motivation to do so now. Other than these major cons, the staff here is friendly and maintenance is responsive.

notice. It is so annoying over time. I do not recommend living here if you are a working adult. Amenities are typically closed, broken, or not maintained. For example - I lived there for a little over a year and the grills were closed for all but three months. The pool and pool deck aren't cleaned on a daily basis. Trash is left on the pool deck for days and skimmers are not cleaned regularly causing a build-up of leaves and other items (ex. bandaids) in the pool itself. Things in the apartment were constantly breaking. There is always something that needs to be fixed. The maintenance staff is great! Always polite and fix things in a timely manner. Overall, yes it's an okay price in a convenient location. If I could go back and know that's how they treat residents I would absolutely look elsewhere. They're great at making a first impression, but it's all a facade. Rent somewhere else

WORK REQUESTS THEY WILL REFUSE TO FIX THINGS ON THE WEEKEND.

workout area, take out trash by the pool, and stock the community restrooms with soap and toilet paper in the clubhouse. They responded with an excuse that they were using a temporary staff, but these types of issues have continued. Community rules for parking, glass at the pool, and visitors in the pool area have not been enforced or addressed by new management. The overall cleanliness and orderliness of the community has greatly suffered. Six weeks later, and at this time (8/14), we still do not have the ability to pay rent online. This has been a huge inconvenience for those of us who are involved in the medical field working odd hours or those of us who travel for work. In 2016, I would not expect a company trying to brand themselves as "luxury apartments" to require me to come into the office during business hours with a check. The previous company had a working resident portal, and this type of feature was a huge selling point for us since the convince of paying our rent online without fees was a HUGE plus. This is no longer the case, and they keep telling us that it is coming "soon..." I got an email recently regarding an outstanding balance. First of all, the email was addressed "Dear Resident," which is impersonal. Secondly, the email was only addressed to one of the persons on the lease. Also, the email did not include any type of invoice, PDF, or explanation. It stated, "This notice is to inform you that you have an outstanding balance on your account of $## for the Month of August 2016." In our day and age of online scams and identity theft, this email seems to disregard any sort of security that I would expect with the amount that I pay in rent every month. Oh, and how should I pay this outstanding balance? I have to come into the office during business hours and pay by check or money order within two days, of course. I am not looking forward to the downward spiral this community is on. Don't rent here.