San Angelin Apartments

complex during the hours the gates are locked, ALL 400 occupied apartments and their residents/families are left to exit out of the only other exit at the front of the complex. One of the managers who also resides in the apartments, parks her BMW at the back of the complex, so that seems to me the reason why it has been consistently locked. The other night the fire department and ambulance had to break through the back gate to get to an emergency, I thought that they would change things.... but NOPE! They've locked them once again. The property maintenance personnel are much nicer than the office staff, so that is one positive thing I can say about it. It's my understanding that a fenced off property housing that many residents should have AT LEAST 2 egresses, whether it be a gate that just allows you to exit or enter and exit, they MUST provide 2 egresses or the residents a key to the back gate. It is also my understanding that the distance in between cars in the parking lots should be AT LEAST 20' wide to allow room for a fire truck and cars to pass through. The complex is in violation of both. We should be heard as tenants and we are just ignored and told what to do. Funny thing is, less than a quarter mile west of us is another apartment complex that is NOT fenced in, nor does it have gates and they cost more money to rent from! So I'm confused why we would need to lock our gates..... management is all I have to say to that!

tenants had trash on their patios and front doors. A quick glance of the unit appeared ok. Once back at the office we mentioned the trash issue and they quickly replied that they issues notices to tenants and it would be taken care of. They gave us an application to complete with documents that they needed to process the application. I completed the application and provided the documents that were requested. We are on a tight time frame that we needed to find a that and I left the office know that. A couple days have passed and we had called to check on our application and they told us that they were still working on it a couple more days pass and we continue to follow up on the application for the continued to tell us that they're working on a co but that we were definitely going to be but that. I called two days before we needed to be moved in to find out whether or not we were finally approved and was told that they needed a copy of my divorce decree from 11 years prior. I explained to them that all of my stuff was in storage I was divorced in another state and didn't even know if I had a copy of it and that's not something I would be able to get over the phone. I ended up finding a copy of it that same day and submitted it to the office yet it still took them until the day I needed to move to tell me that I was fully approved. I came to the office to finalize details and was then informed that the apartment that I originally previewed was not the one that I would be getting. I came to look at the apartment they were assigning to me prior to completing the lease and everything was reversed. I had ordered a brand new sectional couch that now was going to fit awkwardly into the space because I was planning on a reverse floor plan. Not only was that the issue there were tons of other issues and I just started taking pictures with my phone. It took a call to the corp ofc and 2 weeks before anything was rectified w/ at & 6 weeks to get a mailbox key.