Springfield Valley Apartments

She picks and choose who she wants to assist and most times it’s by the color of your skin. The assistant property manager Samantha is so nice and understanding. We’ve lost 7 tenants in 30 days (horrible turnover) Save yourselves from frustration and late night creepy crawlers. The maintenance men are awesome.

well-maintained. Decent prices for 2-bed/2-full-bath. Great location - nice neighborhood and super close to businesses on Baltimore Pike. Received our full security deposit back when we moved out. Cons: Prices raised every year. Dumpsters in parking lot were almost always full and trash would end up on the ground. Not very sound-proof building (we had issues with the noise from our upstairs neighbor). Maintenance requests sometimes took a while to finally be taken care of, and were often not completed correctly. (2 examples: We had a water leak inside our cabinets that took weeks to finally be repaired, and the water damage was never addressed. We found mold inside the cabinets when we moved out 3 years later. An alarm going off 24/7 in the hallway utility room was not addressed for several days until we finally contacted the local fire department.) Management office is not good at communication. (Messages would sometimes not be responded to and questions left unanswered. Updates on maintenance work being done to the building would only be provided when requested.) Some management office staff were not friendly and sometimes outright inconsiderate. We received our security deposit back as one check made out to us both, which was a problem since we don’t have a joint bank account (again, we were roommates, not a couple). Initially they refused to re-issue a new check to just one of us and only did so after we continuously pushed back and contacted the corporate office. Considering that we were good tenants who took good care of the apartment and paid our rent on time every month, it was a disappointing way to leave.