The Life at Grand Oaks Apartments

apartments were rodents. There are problems with mice. I stayed on the third floor and saw a mouse. Yes the 3rd floor. Yes they have pest control that comes but in my opinion they are not efficient. My neighbors on lower floors also complained of mice, much more than I ever had but anyways one or 10 that's defiantly an issue. I saw people break their lease and move and then the office would move other people in and act like nothing happened as if they knew nothing of the problem when the new people complained. Office Staff: it changes constantly and now they have new managers from when I stayed there. When I first moved in they told me that they did not accept public housing vouchers or anything like that. Told me there were few people there that still had it because they had it before they stopped accepting it. Found out that's not true. Upon movement these people completed scammed me. They turned me into a credit agency for inaccurate charges. I spoke to a new manager that assured me that it would be corrected and I would even get my deposit back. That was not done. So now they have a new manager Joel who is as rude as they come. He stated that if I didn't have it in writing that it would not be honored as that manager no longer works for the company. After getting nowhere with this apartment complex I drove to corporate (Dallas) to speak with the corporate office. The person I need to talk to was in Houston at the time. (Go figure) But I’m told the manager still works for them but at another location but she is on maternity leave. I was charged $275 for full paint…Nothing was wrong with the paint. I was charged $200 for days I did not live there. Said there is no proof I moved out on apartment complex when I stated that I did even though I turned in and written notice. Charged for keys and lock changes of $50. The key was turned in. Charged for trash $100. Nothing was left in the apartment.

"correcting the situation" why does it still continue ? All of the recent reviews are 100% correct. Drug trafficking, prostitution, vandalism, theft, loud music and drinking parties until 3 am. If you like this type of lifestyle then this is the place for you... I work every day and pay my rent - I am not on public housing assistance and I want peaceful habitation which is my right as a tenant and they definitely do NOT provide that.