The Austin Apartments

open butten from the inside of the gate, it hasnt worked since the nine months I have been here. Glass and nails are scattered all throughout the parking lot (which has caused me to have a flat tire twice). According to what the manager told me, several apartments are having their ceiling cave in and/or serious water damage. Which (according to management), has harmed peoples personal belongings and etc. Management also informed me that one of the ceiling cave in occured over a babies cradle! Next, the property management was "kind" enough to inform me that several tennents air conditioning systems broke... You might be wondering why management would be so willing to divulge all of this negative information to me. I was told the above as an excuse as to why the padding of our carpet could not be replaced within a months timeframe (even though the damage was caused by the AC from the neighbors apartment). The smell from the above referenced room was so awful my husband and I could not use it for over a month. I requested if I could obtain a small refund for the month, but was told that it was my husband and my choice to not use the room with the rotten carpet in it... You would think that the people that run this place would realize that all of these negative things occuring are a dirrect reflection on them. Management is awful and does not understand what customer service is. I have never in my 15 years experience living in rental homes or apartments had an apartment manager yell ar berate my husband and myself. He actually got mad at my husband for smiling at him... If the Austin Apartment manager does not allow you to talk with his direct supervisor (as he did with me) to make a complain and you feel like you have also been living in unlivable conditions or have been wronged in any way. I encourage you to do as I have an contact the Better Buisness Bureau.

There's a small pool and a work out center. It's quiet and clean very well maintained and to the looks of things down from me there's even more being built. The apartment manager is really professional and nice. Out of all the places I looked at in Durant I was treated with respect and kindness. I would recommend living at the Austin.

issues with management and not the maintenance workers themselves): - A/C wasn't working when the first Summer came around, took days to arrive and longer to fix. - Front and back porch lights went out halfway through our lease, management said they'd send someone. They didn't. - Our building was FLOODING and nobody even came to look at it for over 48 hours. Management: - SUPER overpriced, no online payment, $25 card payment fee - Unreasonable hours - Often doesn't reply to texts - Unwilling to work with you - Don't expect to keep your deposit (Our $900 in pet fees and $500 deposit evidently wasn't enough to cover the cost of moving a dryer and cleaning a kitchen) Overpriced townhome with laughable amenities, incredibly slow maintenance work, and unreasonable, greed-driven management. Avoid this place unless you like paying more for less.

now for the con... I only have two (2). Both cons involve landscaping. 1) Tenants do not clean up after their pets when they let them outside to go to the bathroom. If I want to go to the pool or work out room, I have to dodge land mines of smelly dog feces. If a good breeze catches us at the pool (or anywhere outside), the mood is soured by a quick whiff of poo. 2) Grounds keeping. The grass is a foot tall before it is cut. Now, there isn't much grass to cut but each of our apartments have a little grassy patch infront. It just distracts from the visual appeal when just a quick buzz cut once a week could make it look a lot better. Little peices of trash accumulate around the pool area. Not in the gated pool area itself, but cigarette butts, beer bottle lids and trash clutter the ground around the fence as you enter. Again, it distracts from the visual appeal of the place.