The Avenue at Lubbock Apartments

be as is. When the office worker came back to check the apartment he told my roommate he wouldn’t be able to move in because in his words we, “couldn’t legally live there.” How can an apartment be in such terrible condition and then not be able to give us a heads up more than 8 hours before our move in time. When we were able to finally move in a week later we had to deep clean everything, greasy cabinets, wire clippings and nails on the floor and toilets covered in crap. The worst part however, was the floor in my bedroom had holes torn in it and made the entire apartment smell like wet dog, they promised to replace it in a week but in the meantime they would get a carpet cleaner to come and clean it. After a week had passed and multiple complaints I decided to just bite the bullet and rent a carpet cleaner, I spent several days using the cleaner I was only picking up black sludge and decided to just take my loss and quit, they finally replaced the carpet after a month and a half! This was only a sliver of the terrible time, my car was broken into twice, I witnessed the mail room get broken into and the front office tried to deny it until we told them we had seen it happen personally, the sink was barely running when we got there, the dish washer didn’t work and they had to replace the entire machine, the club house was closed the entire second half of my lease so we weren’t able to use the included facilities. Finally, once I moved out I was a day early, but I had my roommate turn in my key with the process going smoothly, I thought, they are trying to charge me $250 for moving out late, they accused me of bing in the apartment 6 hours after the required move out time. I would rather drink the black sludge I pulled from my carpets than live here again. Don’t make the same mistake of living here that I did!!!!

damage that was noted upon move-in. They did reverse the initial charge, but tried to sneak it back into my final bill after move-out. Luckily, they removed the charge once it was questioned. Get ready for unreasonable cleaning and “damage” fees upon move-out, too! Staff is awesome and was always more than friendly, but management could be better about customer service.

tenants. Do not lease from here.

emails asking about the contract and I do not receive one email back about it. So I call and ask about it since I hadn't heard back and they say I have to sign it in the correct places. So they send ANOTHER contract for me to sign where the program has me sign in the correct places. Mind you this is supposed to go to the person trying to sublease after this. So I contact the girl wanting to sublease and she hasn't received the email. I call the Avenue for what seems like the millionth time and they say they will send it to her after the manager approves of the signatures. Then the manager says to the girl that she has to fill out an application and do a security deposit before she's allowed to sign the sublease agreement. (But somehow the staff had already overlooked that numerous times and had sent her the document to sign the sublease contract). Not to mention that the manager tells this girl trying to sublease the wrong amount for the security deposit (it's supposed to be 1 months worth of rent.) So now the manager has implied that the monthly rate is $60 less than it's supposed to be. I am beyond irritated that this has taken a month and the communication has been horrible on their part. Don't sign with them if you want somebody that is competent handling your money and creating legally binding contracts for you.

lobby today complaining about these facts when another tenant comes in complaining that they've been egged THREE TIMES! They know who is vandalizing their property. Yet, the management will just "enter your complaint in the system." To that end, this management is completely programmed by their corporate system that they have zero compassion for the human experience at the Avenue. In fact, the top manager walked away from me in the middle of my plea for some flexibility on the rent date. He claims they treat everyone the same. He even eluded the possible legal action over this 25$ fee. This property lures you in with 'free' tacos and coffee. In reality, they're going to make you pay for that in some way. I don't even want to mention that I don't have hot water, my hallway smells like urine and I can hear conversations through my wall floor and ceiling. This is a party complex sometimes. But, anyone that claims to be an adult or expects humane interaction should not live here.

charges, but they know that they can steal college kids' money. Shameful to say the least. Do NOT rent at the Avenue unless you are okay with paying for fraudulent charges. The management is inept and wouldn't know what the word "ethical" means to save their lives. Sad!!

great management/ maintaince which also live at the Avenue incase you have a late night or weekend emergency. I have spent majority of my life being a nomad and moving from one apartment to another and I can definitely say the Avenue is the best I've lived at.

process. Even if you keep up with your monthly rent, you never know when another bill might pop up out of nowhere. That's really the only complaint though. Pretty decent spot the live at.