The Flats at Gladstone Apartments

have me come into the office to sign - did not provide a copy of the lease electronically and I had to arrange for them to print it and pick it up during the day (more than a month after moving in) - did not receive mail keys until 1 month after moving in - manager repeatedly called me by the wrong name - went 10 days without hot water in our shower and when I called the office they said it was my fault for not marking my maintenance request "urgent" - when neighbors used the laundry room (adjacent to our bedroom) at 3 in the morning, the manager insisted it was our problem - we were promised our own laundry, waited more than 9 months to get it and then still had to share with neighbors across the hall who were letting OTHER people use the laundry machine - thin walls and ceilings, could hear everything our neighbors were doing, kids yelling across the hall, people on the third floor making noise at 3am and management wouldn't do anything - important memos would go out and were so poorly written it was difficult to discern what they wanted from us - rent was set up on auto-pay, right before moving out, checked the amount and it was $0, called the office to double check if there was anything else they needed and they said no, got a call from collections 2 months later saying we owed 4 months rent from them - harassed our neighbors for rent money being late that was actually already paid - sent memos to everyone when COVID started saying we needed to pay early to help make up for people who couldn't pay rent - did not respect guidelines to wear masks I have lived in apartments all over the Chicago metro area and this was by far the worst, and that includes the experience where we were displaced by a fire and got bed bugs from a previous resident. Apartments are small, gross, full of spiders, management is completely disorganized.