The Marquee Apartments

had rats, they took DAYS to get back to me despite me calling/emailing/physically going to the leasing office. When a property manager FINALLY reached out they suggested I was letting the rats in because I was leaving my door open too long when entering my unit...I caught a rat the size of a shoe, I think I would notice if it scurried past my feet. This one isn't management's fault per say, but the parking situation is HORRIBLE. It makes ZERO sense. There are a lot of empty reserved spots, but apparently there is a waiting list to get an assigned parking spot? And for the spots you are allowed to park in, no one seemingly knows how to properly park. I think a pre-requisite to living here is that you can't know how to park in a straight line. Also when moving out maintenance or the leasing office decided to take my cleaning supplies the night before my lease was up, then decided to take a cleaning fee out of my security deposit. Their audacity is HIGH. They also mailed my deposit to the apartment I was MOVING OUT OF. And management didn't even realize this was the case. I had to threaten to take them to small claims court after a month for them to even try to help me find it. I would not be shocked if the everyone working in the leasing office filled out their applications in crayon. Absolutely useless. Terrible, awful, horrible.

me, but now that I have moved out, they refuse to and deducted it from my deposit. Then they also deduct from my security deposit for unfinished work that they performed last year to relocate the toilet paper holder. At the time they told me that they will be back to paint the spot but they never returned. On my recently moving out they deducted from my security deposit for "partial painting". This is the most unethical rental company that I have ever dealt with and if you want to avoid unjustified deductions from your security deposit when you leave, you would do best to find another place to rent.

this hell hole. It’s cute that the apartments “owner” will respond to this knowing they have zero intentions to help it’s just for show

cars and units. The ladies at the leasing office are horrible. I would like to call them a different name but I cannot stoop to that level. I am outraged that this place is still open.

giant park, so there are only two residential streets within "walking distance" of the complex. 2) There are residents who treat the hot tub like their personal bath tub and others who use it as a baby sitter for their children. Several kids have rough housed in the hot tub and it's lead to blood in/around the hot tub. 3) We have a high homeless population here because of the park out back. We often have people sleeping in our gym or in the pool area and many test door knobs and ring doorbells in hopes to either find an empty unit. 4) As mentioned, there is a very high turnover rate of managers. I'm not sure if they use this as a training property, but it's difficult to get a response from anyone in the office via email, calling the office leads to voice mail and it's shocking how often the "we'll be back soon" sign is on the door. 5) We are generally out of baggies in the "dog poo stations" which leads to people leaving the mess where it happens. 2 managers ago she increased the budget for this, but it seems like the most recent manager must have cut it because we're constantly without bags. Instead of INSTALLING CAMERAS they send out notices asking neighbors to rat on one another if we see it happen... 6) Noise is a huge issue. We're directly under the flight path of Burbank airport as well as across the street from a cement plant. Windows rumble and the sound is deafening about every twenty minutes. The cement plant starts churning around 2am some days so if you're closer to Sherman Way you'll get a lot of that rock grinding noise as well. 7) The property is so cheap that they won't even give everyone on the lease their own gate clicker, so even if two people are on a lease, only one gets the clicker. This regularly leads to a dangerous back up of cars blocking the entrance and trailing out into the oncoming traffic of Sherman Way. I had more, but there's a word count limit! Hope this helps someone - it's a lot of rent for this many headaches.

expertise or clarity. No one picks up the"Emergency Maintenance" phone line, which once resulted in me being locked out of my apartment for four hours, despite having both keys in my hands. Also, there's a roach problem and the door to my kitchen cabinet just fell off on top of me.

are consistently trying to improve the grounds. Since we've been here, they have updated the patio furniture, updated the laundry room, installed vending machines and painted the exterior. They are also always helpful to me when I have an issue or concern. My microwave handle broke when I opened it (because apparently I am SuperWoman)and they had a new microwave installed within the week. I wish they would put a model of the 1 and 2 bedrooms on their website so interested parties can see. As a New Yorker I wish this property were in walking distance of more things, but other that I love living here and always feel safe. Definitely take a look if you're hunting!