The Overlook at Stone Spring Apartments

are foundation cracks along multiple walls, we found mouse poop in our bedroom upon move in, the keys to our apartment were not working when we first moved in and we had to wait a few days for them to fix that issue, the master key to our apartment didn't work either and they had to borrow our keys to fix it which was an inconvenience considering our work schedules. Overpriced units paired with bad management who only want to squeeze out more money from its tenants. Do not recommend. Look elsewhere.

feeling of safety throughout. The team who handles lawn care is exceptional. The current management team has been in place for @ 1 year and strive to fix issues that arise in a timely manner. They are professional and friendly to deal with. We recommend the Overlook at Stone Spring.

- cable and internet service issues that were never fixed (cable and internet included in rent) - maintenance issues were never fully addressed, always handled aimlessly - snow and ice not properly removed from the complex which caused dangerous situations for residents, to include my wife slipping, falling, and hitting her head on the way to work one day, only to be told to just be careful (snow removal included in rent) - peeping Tom that “management” would not get a Notice of No Trespass issued on through the police department

emails a week is a bit much. Not to mention the terrible grammar present in all communication. It’s hard to even try to understand what they are saying half the time. And even though they may love to bombard you with emails, if you have genuine questions to management they are ignored. I had sent multiple emails asking simple questions when it came time to renew my lease and each were ignored. When I did finally get a response, it completely ignored my questions and sought only to provide some horrible “definition” of inflation. If you’re looking for a calm, organized, reliable place to live… Overlook is NOT IT!

to send obnoxious, over-the-top emails about alleged "DNA testing kits" for dog poop without actually following through? And while I understand the need to perform occassional inspections of units, they perform far more than could reasonably be necessary. Worse still, they are incredibly mean about it. It would be one thing if they made the slightest effort to accommodate residents, but management doesn't seem to have any concern about residents. Throughout the summer, management will email on a regular basis about alcohol in the clubhouse and pool. I get that for insurance reasons, they probably can't let us drink at the pool. But instead of *doing her job* and either monitoring the security cameras or looking out her window to see if anyone's got beer at the pool, everyone has to read another ranting email from management. This should definitely be last-resort housing.

office and prompt with their email communication. Harrisonburg is a difficult city to find housing in that is not for students and thankfully The Overlook is not marketed toward the student population. We very much enjoy the peaceful and laid back atmosphere without the hassle of dealing with parties and loud noises. The only issues we have are in regards the interior paint job and settlement cracks. The paint they use is a flat paint and easily comes off when trying to clean and makes any marks noticeable easily. We have some foundation settlement cracks in the walls that are an eye sore too. The property does provide paint for resident's to do touch ups with as necessary, which is a plus; however the foundation cracks do not get addressed. Overall, there are no major complaints and we are happy to call The Overlook home.

out. Again just don’t come here!!

schedule so if you have any infants or newborns you never know what time they could be startled because of the sudden grass cutting/blowing machine sounds takeover your entire apartment. There is just absolutely no organization/ information coming from the management about anything. Highly Unprofessional! 2) There are ants, fire ants, crickets, grass hoppers, cockroaches (yes, I saw one right outside my building last night), spiders, everywhere due to the trash dumpster being in the center of the complex and not being cleaned properly. I feel horrible for the buildings that are adjacent to it. The management does NOT have any third party exterminating company that would come regularly and spray the exteriors and interiors of the complex buildings. Especially now when the weather is still warm and humid. 3) The rent rates have gone up without any advantage for the residents who have decided to stay with this "luxury" apartment complex only without the LUXURY services. There were no touch ups or paint done to the buildings or apartments for those who have decided to stay another year because of what a pain moving all over again is, but the management takes advantage of that & still chose to charge them the additional fees without giving any services? 4) The water in the bathrooms and kitchen smells awful like chlorine and if you are collecting water in a clear glass or even your bathtub it turns blue due to the amount of chlorine that's in it? 5) Service requests by residents are either ignored or taken very lightly by the management if something goes wrong in the apartments like appliance malfunctions, alarm malfunctions, slow internet & cable, etc. 6) The air conditioner filters are barely changed and when they are changed the management comes inside your apartment without ANY prior notice and leaves WITHOUT one too.

that I owe rent. I have brought this to the management's attention several times and it has yet to be resolved. Additionally, the apartments are not made well and have a lot of cheap fixtures. The door knobs fall off, the towel bars and toilet paper holders were broken from the day I moved in and the "hardwood" floors bubble, stain and scratch very easily. There were even large burn marks on the floor when I moved in. The only thing I truly liked about the apartment complex was the convenience of the gym and pool. I could have dealt with the low quality apartment had the management not been so shady, dishonest, and just generally impossible to deal with most of the time.