The Reserve at Riverdale Apartments

very normal level. Worst of all is that the management team is very, very rude and disrespectful. They speak to you like you are a child for all matters, whilst providing you with no amenities or support. Clubhouse hasn't been open since COVID (while understandable, many clubhouses in the area re-opened months ago) but they are still charging you all of the fees associated with the clubhouse and pool and amenities which they are refusing to allow you access to. They leave the clubhouse open, even at times the doors are completely unlocked, yet they will not allow you to enter. They still let you enter for the gym with a mask of course. Others have used the clubhouse leaving their dishes around, but I was told I could not enter. The management alone is the only reason I would not recommend this condo complex-- extremely unprofessional.

WITHOUT OUR PERMISSION while we were not home. Again, couldn't find the leak and left. There was NO communication that they were even there, what work that was done, or even if it was fixed. Just the bedroom door left wide open and the shower curtain pulled aside as evidence someone had entered. The puddle appeared again that night, so we filled out another request specifically stating DO NOT enter the apartment without our permission. The following day we came home at lunch to find the door unlocked, a bag of dog food on the floor and the bottom doors to the kitchen sink with all the chemicals in it left wide open. The dog was home a lone at the time and could've easily swallowed those chemicals. When we called the leasing office to make a complaint the woman on the phone was unapologetic and rude. She kept saying that it was considered an emergency even though we filled out the "non-emergency" maintenance form which gave us the option to tell them not to enter and they couldn't even find the leak 2 days ago. She continued to try and poke holes in our story and claimed that the maintenance man "never saw a dog" in the apartment . I wouldn't be leaving this review if all she had shown one ounce of regret or tried to resolve the issue in a professional manner. My recommendation is if you never need to interact with the leasing staff or maintenance its a fine place to live. However, be warned that the new owners are difficult to deal with and will treat you with disrespect.

current office staff are a positive, in this otherwise average apartment that boasts luxury.

for the last two years my rent has increased a decent amount. Due to this, I'm moving to a more central location where it's worth paying that much to be there. It's been a nice place to live though.