The Vines Apartments

personally told them couple of times.no vain . We fed up and tried to get out of there. When contracted the manager she said we have to pay 2 month rent as we haven't given 60 days prior notice. What the hell . When we told about the living condition she said she can only do is an apology . Does an apology can repair the defects? Staff are not helpful at all.

the inside out and the property manager would have to call Spectrum to get a crew out there (I lived on the third floor). The property manager told me multiple times they don't deal with Spectrum. Well, I caught the complex in a lie two weeks before my wife and I moved. The complex does have a contract with Spectrum because they charge you for cable even if you don't want it. The assistant manager said she would call us back regarding that matter. Still waiting 4 months later... Oh, I've been waiting for over a month now to receive a simple document showing all move-out charges have been paid...This place is GREAT. As an aside, Chuck and the maintenance staff try so hard, but they need more help and Dayrise/The Vines seem reluctant to give them any.

to move there. We have been there over month and things are still not done. The pool is GREEN and has been for over 2 weeks they are too cheap to do hire someone to fix it right. My disposal still leaks, toilet loose, floor buckling, drawer loose in hall bathroom. Had the disposal replaced once already, breaker kept flipping off and on, had plugs in bathroom go out, had light fixture in dining room fall down and they left hanging for 2 days with children in the apartment. Its amazing they want the rent on time but when it comes to maintenance issues then they don't want to handle it. They can go out on smoke breaks but won't take 5 mins to meet with the residents. I will not be renewing my lease and regret I moved here DON'T DO IT!! This was when we first moved in and I had to get the regional manager involved to get anything done. The Trash is so bad by the weekend that it is overflowing. They charge all of the residents a trash fee but the trash people only pick up once a week they should have them pick up at least twice a week. The pool is still green after it being down for weeks during the summer because they won't hire a pool company to fix it. There is trash all over the apartments. They cut off the water last month and didn't turn it back on until after midnight so everyone was without water all day and night. When something is wrong I have to call the Regional manager to get anything done the office people do not care to get it fixed. My storage closet outside on the patio did not close the door would not shut and we did not have a key so I had to put in a request for it to be fixed. It was 2 weeks later that I went in to check on it and boy did that backfire on me. I had to call the regional manager again. Please look into this property before you lease.

been used to upgrade/fix some of these apartments. Dont get fooled by what they show you. You will end up regreting it. It does not even deserve one star. Very dissapointed.

requests are taking forever to address and has been that way for some time. Maintenance requests for repairs can take anywhere from weeks to an eternity to be repaired. Some things I had to fix myself with NO refund/reimbursement nor allowances. When the water heaters rupture or leak, they flood the apartment (and the apartments below if it happens in an upstairs apartment). When the water heaters are replaced, NO drain pans are installed (drain pans are required by building codes in Lewisville for both new construction and replacement water heaters). Look for repeat flooding in the future. Also the ADA ramp at the front of the complex is half blocked by a concrete parking wheel stop. It is still there. It is the ONLY ADA wheelchair ramp at the front to access the leasing office and the mail boxes and a wheelchair cannot get down it from the parking lot. Cable TV is mandatory with TWC/Spectrum at $50/month and TWC/Spectrum does NOT give a bundle discount for Internet because the cable is in management's name, not yours. Management recently sent out an email reminding tenants that barbecue grills are forbidden (per city fire code, okay) but adding that bicycles, scooters, and other recreational wheeled conveyances are also not permitted on patios. I understand not allowing bikes to be parked in common areas, but most, if not all of these apartments, have PRIVATE patios also. Fines would ensue for EACH item found in violation. I can no longer keep my bicycle on our private patio, a patio inaccessible to other tenants/passers by without them walking through our living room. They are making it look all pretty in the leasing office and for new prospective tenants coming in. But God help you if anything breaks and you need to have it fixed. Stay away also if you are a cycling enthusiast or want your kids to have a normal childhood and ride bikes/scooters. We are certainly leaving as soon as we can (without breaking our lease).