Willows On France/ RAIT Apartments

Great management and nice neighbors. Five stars!!!!

DISASTER. They "fix" pot holes by filling them with cement in the summer and by summer's end they fall through and create bigger pot holes causing flat tires and car damage. They don't plowing snow until late in the AM and when they do, they plow it right behind the parked cars, making it impossible to back out. Both winters, our apartment got down to 50 degrees because the heaters aren't capable of heating our building. When you call them regarding the issue, they blame it on the apartments being old and offer you a space heater you can use (while running up your energy bill). The sinks, toilet and bathtub constantly have issues. The laundry machines are always broken and cost too much to use, and there aren't enough machines in each building, making it impossible to clean your clothes. The office never calls you back, you have to walk to the office if you want to speak to them. This review is triggered by the final straw, my car being towed. To warn you that your car will be towed if not moved by a certain time (for lot sweeps), this place simply sends you an email and relies on every tenant constantly checking their email in order to receive this important message. No calls, no texts. Just an email. I travel back and forth from MN to IA and rarely have time to check my personal email, let alone my junk email. I've never had an apartment communicate by email only. Does this apartment really think thats an acceptable form of communication? Oh, they did put a sign up in the front entry way where all the random UPS/FedEx notes, notes from tenants regarding missing laundry, or a missing animal or something being for sale are located. Do they think that people come in after working a night shift and sit and read this? The lack of communication on their end is now costing me $300 in cash to get my car back. What a joke. If you are considering this apartment, please rethink your decision and go else where.

rent went up this year but I guess that's normal. Good luck! - Joe

things above then willows on france is not right for you. The only good thing about the apartments is the hardwood floors and the size of them.

we have covered up by a rug anyway. We've needed maintenance to come a few times to replace lightbulbs or unclog our bathtub and they are very quick to respond to requests. A few months after we moved in we had brand new granite counter tops installed which is really nice too. Overall, we really like living here. Our neighbors are nice and friendly, sometimes a little loud but you'll find that nearly anywhere. The walls are pretty thin. I can hear my neighbor coughing and I can hear conversations as if they were standing just on the other side of a door. These apartments are in a really great location, there's just about any store you need to go to within just a few miles and the Mall of America is only a 10 minute drive from here. The only complaint I can really think of is that parking at night is hard sometimes when I get off work and come home and try and find a spot. I have to park far away from my building occasionally but it's not the worst thing in the world. They don't really check for permits as far as I know which is a good and bad thing... I've had guests stay with me and park in the lot before but again, that is probably what is contributing to the parking problem. Overall, I think the complex has a lot more positives than negatives, and with the great location and price for the area, I really can't complain much. Would recommend to anyone!

literally started to cry as I walked into my new home at Willows, as it was beautiful painted and cleaned before I arrived. Moving in was a piece of cake and I was settled before sundown. Not only that but everyone who works here is fantastic. Not once have I ever encountered a single person who I was unhappy with! Even the mail lady is a sweetheart! Management is superb, and maintenance does their job efficiently!! I honestly feel like I owe Willows a lot more for how wonderful it is to live there.