Yugo Flagstaff Grove Apartments

Here’s why I give two stars: - Packages. It can take days to receive your delivered. They need to have people devoted to logging packages, not the already overworked front desk staff. - Dumpsters. Overflowing weekly and they don’t order enough for move in/out. The dumpster area is constantly covered in garbage and furniture. They just don’t care. - Maintenance. The maintenance staff is overworked. They do excellent work, but getting anything done takes weeks because they are too busy working on pointless “upgrades” mandated by Yugo. - “Energy Upgrades”. Yugo corporate continues to make “energy upgrades”. They’re severely limiting the amount of water we can use, causing the residents to suffer greatly to lower their water bill. They need to focus on upgrading the buildings. - Buildings. The stairs are literally crumbling. No one cleans the grounds so there are fire hazards, code violations, crumbling buildings and stairs everywhere. - Internet. I’m sure they’re cheap, but Pavlov Media is horrible. No smart devices work, adding any device to the network takes hours, and if anything goes wrong, their nearest office is in Phoenix. Phone support is useless and getting anyone up here to fix anything takes days. They need to switch to Executech who has tons of experience with all the Bella properties or find another local MSP. Pavlov is too far. - Office Hours. It’s clear they have staffing problems in the office. The office will randomly close early or open late. Chances are, they’re open for the one hour you’re not home. - Snow removal. Snow removal in the parking lots is a joke. Sidewalks are great, but unless you have 4wd, you’re not leaving the parking lot. It’s not a bad place to live. I’ve found it almost perfect for my needs. If management would get their act together (whether it’s corporate or on site), this would be a 10 star review. Be prepared to deal with the utter BS and add a few extra days to any delivery time and you’ll be happy here.

telling me, “Oh well”. There goes $70 down the drain because the Grove can’t get the package system in order.

throughout the year. BAM. $1,000 total in damages to be paid?!? Yeah right. Good thing I took pictures of move out. Along with having my move in checklist and screenshots of the lease document. You would be better off at the commons or like..anywhere else. I wish I could give NO stars.

not acceptable but mind you, this was not a checklist, just a personal observation of items unacceptable in their young eyes. Of course, being excited to move in to their own apartment, they had no complaints (other than the tub draining issue). So parents, I suggest requesting a checklist of the items that The Grove will be examining on the move out walk through and inspect all of those items prior to move in. I wish I would have done that. Example: Check the cheap plastic blinds, check the spill plates on the stove, and take a VERY GOOD LOOK at the paint. My daughter did not complain about the paint but should have because it was bad when she moved in, and you are expected to clean the baseboards and any fingerprints or whatnot from the walls. Problem, the white watered down flat paint that was used in her apartment could not be cleaned without removing the paint! I cleaned her apartment myself and everything was wiped down and clean as requested and guess what..they charged for repainting the entire apartment! This is currently in dispute and I will update this review at a later date. The reason for the dispute is this: In the original lease, page 4, paragraph 14, states that you may not alter or paint the premises. Also, the move out check list simply states that premises must be clean..which it was 100 percent as clean as it could get. And, if you expect peace and quiet, this is not the place to live. Every step the people above her apartment took sounded like elephants lived above. And by no means am I suggesting that it was their fault..what I'm saying is that the floors in between these apartments are so thin or uninsulated that you cannot take a step without the people below hearing your every move. You would literally have to tip toe. Advice to students..involve your parents in both the move in walk through and move out inspection! This place is trying to place you in an unnactable living situation and charge you and the back side!