Aire Condominiums Apartamentos

lack of salting and proper plowing/shoveling. These are services we pay for with our rent & community fees. -The lease said the pet deposit was $200. They then tried to tell us after we had signed the lease that it should have been $500 and charged us $300 on the subsequent month's rent payment. We told them the countersigned lease stated $200, so after an email and phone call, they took the $300 off. On the next month's rent, they added the $300 charge back. -Management changed hands at least twice, making it hard to know who to go to for any issues that may arise. -Management didn't respond to any attempts at contact since halfway through our lease. The only way we have gotten to reliably make contact is by going in-person to the other apartment complex they manage. They don't work weekends so I have to take off work just to have a conversation. -We moved out a month and a half early. We spoke with them about trying to get them to rent it ASAP so that we wouldn't have to pay a mortgage payment on top of rent for the last month. Once everything was cleaned and ready for touch-up paint, they dragged their feet for 2 weeks in sending us paint and scheduling a final walk-through, essentially making it impossible to rent the apartment out for the last month. -We were told that we would receive our refund for the security and pet deposit within 30 days of move out. That was May 30th. It is currently August 1st and we have yet to receive our refund. We've tried contacting them through email, text, & phone calls to no avail. When my fiancée when to the other complex in mid-July to see them in-person, there was no apology and they said to wait until the end of the month to get the check even though it was already past the law-mandated 30 days. We will be pursuing legal action for the return of our money & would advise to all that are considering living here to think about if it's really worth it. There are plenty of other options out there. Explore them.

security deposit within 30 days after full possession of the Unit has been recovered to Resident less any itemized deductions..." On two different occasions, I have been told that a check was mailed (the second I was told was overnighted), yet neither was received nor was tracking information given. I have been told that contact has been made with Alliance but I have never seen proof of this. I was told that I was cc'd on an email to Alliance, but this was not received either. I was provided with a contact phone number for Alliance; she has not answered or returned the voicemails that I have left each day. This is unsatisfactory and in violation of my lease agreement. At this time, the final balance of my account (greater than $1500) has still not been returned and I will be forced to seek legal action if I hope to get the money back. I would not recommend this apartment.