Anthos at Pinewood Manor Phase I Apartamentos

day of. It was explained to me when i broke my lease that my deposit will be applied towards my lease break fee. Not true and uses the signed lease as a way to right their words and lack of knowledge on their own lease agreements. Office team don’t know their own lease and could use better training. Communication from the office team is minimal. “Rent” not “lease break fee” was withdrawn from my account without authorization after cancelation of my lease and keys has been returned. It was also explained to me that they will send me a letter with the charges for me to pay after the move out has been completed. The manager that talked to me on the phone about the unauthorized transaction was rude and couldnt hold pass 10 secs before she hung up on me. They had me on hold, off and on, for over 15 mins because their office staff is under trained and has little knowledge on what is on the lease. I would never rent from Anthos again and will never recommend them to anyone.