Arborpointe Apartamentos

office chatting and instead of doing their jobs, they sent my call to voice-mail. They talk down to you and pretend to take your complaints seriously and never deliver. They no longer allow window air conditioning units even though we recorded indoor temperatures at over 110f last year. The provided air conditioning unit doesn't even cool down the living room. We don't even have air vents so I'm sure you'd have an idea of how bad it is. The maintenance guy is awesome though, definitely the only decent staff member.

on the floors that had supposedly been professionally cleaned. We found at least six rusty nails in the carpet as well as thumb tacks and other random pieces of metal. One bedroom’s carpet reeked of dog and there was pet urine smell in the living room that was only detectable once the heat was on (which is why we didn’t notice it during our move in inspection). An outlet in my son’s room shot out sparks when we unplugged a lamp and nearly electrocuted him and me. It was loose in the wall. The maintenance crew did come out and promptly repair it the next day. The straw that broke the camel’s back was when our next door neighbor’s small dogs were attacked right outside our door by another resident’s unleashed pit bulls. Pit bulls are supposedly not allowed. This occurred near the beginning of January and our lease was up 1/31/18. Fearing for our children’s safety, we began looking for a new place immediately and as soon as we secured a new home, we put in our notice. Because we did not give 20 days notice, only 18, they are now attempting to collect another month’s rent from us. I have explained to Veronica that we left due to concerns about our children’s safety and I was unwilling to compromise that no matter what any lease said. It’s interesting, though, that they insist that because of a 2-day discrepancy according to the lease, we owe another month’s rent. I mean, I assumed the lease was fairly flexible given that they don’t enforce their own rules. Supposedly no one is supposed to have things stored on their patios. Haha! Drive through the complex. There is stuff on practically every patio - even couches. Supposedly pit bulls, German Shepherds, and other deemed “dangerous” breeds are banned, but I saw both of those breeds of dogs on the premises. One was walked by the office frequently. I could go on and on about the problems with this place. I will say, other than at the end, the office staff was usually great. And I rarely had problems with parking.