IMT BelaSera at Forest Hills Apartamentos

everything she has done to make my time there, a wonderful peaceful one.

the other office person was busy. For the most part it was “ok”. For almost 2 years we had issues with the AC, before Gino left he had changed the unit outside the apt and fixed a part in the air handler before that caught on fire, but never replaced the air handler. We complained about the high light bills for almost 2 years, told them time after time that the air handler was not blowing properly, they denied any issues and did not wanted an outside company to take a look at it or even clean the air ducts. I was offered a “gift card” from Publix for the inconvenience ($20), what a joke!. One technician told me that it wasn’t enough room for the air handler to ventilate enough air to the whole apt, my air handler was inside the laundry, with a 2x2 opening as a return on the wall and a laundry at least 5x8, that’s plenty of room, considering most air handlers are fit in a 2x2 closet to provide air to a whole house. After fighting for all that time, a newer technician Manny, had told us that it showed in the system like my air handler was new, even though it wasn’t, he went ahead and ordered a new one and installed a couple of days after and guess what? The quality and the temperature of the air was amazing, but management never admitted any faults, spoke to them several times, even spoke to higher management in Orlando and treated me like I didn’t know what I was talking about, after deciding that we were moving, my wife and 2 kids, I called them to let them know all this all over again and how unfair and poor their service was, I then receive a letter at my door the same day that I wasn’t elegible to renew the lease even though we were moving out and had already gave them my notice. Stay away from this place if you can. Took them 3 months to get my deposit also. Poor and unprofessional service by Manager Jason and Leasing agent Lilia.