Monarch Apartamentos

the back of the building is hazardous, and nothing is done outside of management hours which is when it gets bad. There will easily be 6 cars parked in the back alley, which makes it both difficult and dangerous to enter and exit the only entrance to the parking garage. If you are parked in the back, even while obviously moving large items, you will be given a tow sticker and it will be placed precariously in a spot that obscures your vision while driving. If you have a problem within your apartment, you're better off fixing it yourself. There is rarely an actual person inside the management office, so anytime a work order is placed it takes at least 2 weeks to get any response, if you get one at all. If there is a problem outside of your control the bare minimum will be done to fix it and then you will be charged for the remaining damages that they did not properly handle. For example, the upstairs neighbors dishwasher line broke and flooded my ceiling. There was stagnant water between the paint and ceiling for two days, the two days it took for management to respond (even though it was submitted as an urgent request). I had to buy buckets so my floors wouldn't get damaged as well. After "fixing" the leak, management wasn't bothered to paint over or finish repairing it. This came out of our security deposit, despite the fact that we requested they take care of it multiple times. Their system to pay rent is faulty, we were incorrectly charged on more than one occasion and our money was never reimbursed or refunded. I wish I did more research before signing such a long lease with this management. I will be telling friends and family in the area to avoid Monarch and avoid the management handling the property as well.