Polo Club Apartamentos

charge you for the cleaning even after you've already paid a lot of money at first and every single month to have the pet. In total, I spent $35 each month and almost 700 dollars for my pet. They also gave me a bunch of random charges from Mid American, that Mid American can''t explain, and Polo Club wouldn't budge on it. Premier Real Estate that runs Polo Club is not a good company.

grounds clean and doing pest control in the units. They also hold a lot of special free events to promote the community. Shelly and Trista are super friendly and they communicate well about special events, unexpected maintenance issues, and anything else that comes up. All of my interactions with them have been pleasant, I really appreciate them. Living here has been awesome!!

doing this and that to give permanent fix but nothing has been done. We made a mistake by signing a lease with them. They can't deny it as we have raised the request and email communication as proof.

here for awhile!

walked the trail though and it is super nice and relaxing. One of my favorite parts of my apartment believe it or not is the windows and door to the patio. I live right off of EP True and I can barely hear the traffic. These windows and doors are solid. The utilities are spot on. I pay $99 on the budget plan with Mid-American which includes both electric and gas. Now for the leasing staff: I don't even know where to begin with this. What I can tell you is you couldn't go to all the apartment complexes in all of Iowa and cherry pick better staff than what the Polo Club has. Assistant Manager Shelly and Apartment Manager Trista are absolutely wonderful. Both are attentive, caring, and when you are talking to them, you feel like they genuinely care about you. They are constantly putting on promotions and get together's/ pool parties in an effort to promote community with all of the residents. And how is maintenance? I've lived in apartments for more than 30 years and the maintenance staff here at Polo Club is best I have ever seen or come to know bar none. Gilbert is my guy to go to whenever I need anything. This is a pretty big apartment so Gilbert is non-stop running around, but he always takes a moment to stop, say hi, ask about my daughter and just chit chat for a few minutes. If every I have a maintenance issue, I call down to the office and report it and either Gilbert or another great young man Thomas is in my apartment the same day and often times within the hour. Thomas is just a real pleasure to talk to as well. I have never seen the guy without a smile, and you can just tell he genuinely enjoys his job. As with Shelly and Trista in the leasing office, you couldn't have a better one-two punch in maintenance.

Thanks to the maintenance staff for their quality service and timely support. I would certainly recommend this apartment to anyone relocating to Des Moines !!