Riverview Club Apartamentos

The floors are so creaky when you walk you wish you never signed. Find a better place for your money.

rent on time when in fact I did and I even emailed the receipt I received from submitting my payment on time on the online portal. My rent money was originally never taken out of my account but I had a receipt stating it was submitted on time. I told Katie I had no problem submitting it again but I’m not paying a late fee as I already paid it on time and that there must have been something wrong with the online portal that we use to pay rent. (Katie stated she “never got my email”) just like how I contacted her twice after she left a letter on my door on May 5th about not receiving my rent. And I didn’t receive a phone call back until May 10th, which she stated she never received my voicemail, again. When Katie and I finally spoke on the phone she was very unprofessional and continuously talked over me and said there was nothing they could do about a late fee. When I asked to speak to her supervisor she stated “there’s no one” A couple days later Katie and I spoke again and stated that she does, in fact, have a supervisor named Laura. Katie stated that she isn’t able to give out Laura’s contact information so I told her I’d wait for Laura to contact me. Laura still has yet to get in contact with me. Apparently this whole establishment needs some help with professionalism and getting in contact with their residents. Anyway, May 26th I get a letter on my door stating that they’re having issues with the online portal that we pay rent on and are no longer using it because it’s “not user friendly and not reliable in our day to day operations.” It’s comical to me that from the beginning Katie stated they weren’t experiencing any issues with the online payment portal, yet they issued a letter to the residents stating the portal is unreliable. Katie also told me that if I don’t pay this late fee that she will not accept my June rent and it will be returned back to me lol

That's it. We'll see if I get my security deposit back, but they will probably make me fight them for it.