The 505 Apartamentos

answers. I was promised confirmation emails, which I never received, and I was given various deposit estimates, which were not accurate. My deposit was supposed to arrive in the mail 2 to 3 weeks after I moved out (or so I was told) but when I called to check on the status today (a week after moving out) I was caught by surprise, yet again. I was given various estimates for what I would receive in return, as well as assurances that I would have exact calculations within certain time frames (which did not happen). When I expressed my dissatisfaction with the process, I was told that I was actually receiving preferential treatment (despite being told multiple times in person and over email that what constitutes preferential treatment is actually standard procedure). Word of advice, please do not tell your tenants that you have the capacity to turn water into wine if you can't actually do that. I usually go out of my way to avoid putting pressure on employees, especially those in the hospitality industry, because I understand how stressful those jobs can be. Most of us are out here just trying to survive, and I get that. But so am I. It's crucial for me to know how much money I'm getting back and when I'm going to get it. And it is not unreasonable for me to expect a clear, documented, and timely response to the question "when and how much?" In conclusion, this is the first negative business review I have ever given. My overall experience at the 505 apartments was ok. But I will not miss the constant disorganization or the justifications for it. There are serious kinks in communication that need to be ironed out. Pros The apartments themselves are beautiful and luxurious. It's also fairly quiet and peaceful. * This review is subject to change if I am contacted by a manager who can help resolve the issue at hand.*