Redwood Lebanon Apartments

living there.

promptly and clearly. On move-in day, my husband and I met Arien, our leasing agent, at the designated time for our walk through and to get our keys. She was very friendly and thorough about the details of our move in and welcomed us to reach out at any time with questions or needs. Our apartment was clean, fresh and move-in ready. We enjoyed the special touches of wine and wine glasses, and even toilet paper and paper towels to make our first days feel right at home. Shout out to Kayla and Kim and Arien for helping us along the way. It's professionals like these that give us the pleasure of heartily recommending Redwood Neighborhood Apartments to everyone we know!

and tolerating the construction process as the complex completed its development, with the unfinished landscaping, poor drainage, patchy grass, and mud everywhere you went once you stepped out of your apartment we were charged $434 for “stains and/or tears to the carpet much of which was likely a result of the conditions outside of the apartment being carried into the apartment and the fact that the carpet was 3 ½ years old. It seems like a reasonable expense to expect that if a renter has occupied a unit for that long that they are going to have to replace the carpet. It appears as though they understood that and made the correction in all of the new apartments which removed the carpet in the common areas in favor of laminate flooring, yet they still saw fit to charge us for their mistake and their conditions in the area. Additionally, we gave 30 days’ notice and vacated the apartment within the 30 days, yet we were charged an additional $116.67 for the lost rent on the unit for the week after our 30 days were up. Upon further review of the contract we noticed in the fine print that this is a stipulation within the contract, however, it was never explained in advance, nor was it noted when we coordinated the 30-day notice and clearly wanted to avoid paying additional rent. We are truly disappointed in Redwood Apartments for the way they closed out this lease and handled the expenses detailed in this review. Ensure that you carefully read the contract before accepting their terms because you will be held to it and there will be no consideration for your time tenure in the community, the extra charge you pay for your animals, or the lack of expense you cost them by being a good tenant, it won’t be repaid in kind.