Terwilliger Apartments

to open the dropbox and steal rent checks. Rather than noticing that it was questionable so many rent checks were stolen and looking into it, they just decided to charge everyone for late rent. That's not at all the end of it. Our fire alarm battery died a bit ago and we let the old management know that we needed a new one, which they never ended up bring us before management changed. With new management always brings apartment inspections. When they saw our alarm down still needing a battery they decided to charge us a $250 fee. After we told the leasing lady, Michelle, that we had already reported the dead battery and had been waiting for the battery and we couldn't really afford a fee that we didn't think we deserved since we had taken the appropriate steps to take care of the issue, she simply stated, "well if you have documentation of that then we will see but its no skin off my back". $250 isn't chump change for us and her belittling comment was more than offensive. She said she would look to see if old management had kept records of our request and maybe we wouldn't have to pay. A couple days later we opened our door to find an envelope with a balance statement for the $250 fee and a hand written note stating "sorry no record found from old management and it is the same situation for other tenets who reported dead batteries but never got them. Sorry." So how is it our fault that the old management wasn't very thorough and clearly if so many other tenets were experiencing the same issues, why do we have to pay for their mistakes. It is simply because to this terrible management company we are all just rent checks. No compassion or understanding from any of them. I highly suggest you look somewhere else for housing or be prepared to deal with a management company that will treat you like you are nothing.

answer my questions. I hope that they can get back to the swing of things quickly.