University Crossing Apartments

account, as well. I sincerely apologize for the troubles with paying online and for asking you to contact the provider. We no longer ask tenants to contact the provider unless we are told it's the only way to resolve a problem. Our email policy is that all emails are responded to within 24 business hours. I am so sorry you did not get a response when you asked about paying by check. That was our mistake, and additional training is now in place so all employees know the importance of this policy. Regarding your door/maintenance issue - our notes indicate your door being difficult to open due to humidity but that we were able to get it open for you. I'm sorry that comment was made - I haven't been able to identify who said it, but our policy on anything not operating as it should is to fix it when it's noticed, if possible. Our buildings are wood frame with double wall systems between apartments and single wall systems from apartments to hallways. We've never received a noise complaint regarding noise between units, but we have heard that certain noises can be heard from above. When I checked your account, the noise complaint I see is regarding someone above you. We addressed that immediately. If you are having any other noise issues, please contact me directly, and I will take care of the resolution. Your comments about the internet are concerning, I agree. We contract with SupraNet, yes, but the reviews you are seeing are for a different company, and the one we work with is local and has exceptional customer service. We use the same service at our office, and we have had zero problems. Your connection is not shared - each apartment is individually wired and has 100 Mbps for both uploading and downloading, so yes, you should never have any buffering issues. Additionally, we're told by SupraNet that many buffering issues are actually caused by the user's router and/or computer as opposed to the connection. If you are still having problems, we are happy to help, just let us know! Your experience with us is not the norm, and I hope you will give me a chance to make it up to you by contacting me directly to discuss this further. Your satisfaction is very important to me, and I will make any adjustments needed with systems and training so that our tenants all have the same great experience we strive to provide. I will email you directly to set up a time to talk. Thank you, Jennifer Owens, President Prime Urban Properties