Wellington Gate Apartments

weeks. All in all just find somewhere else to live. They do not care!

like this. You expect to be paid rent each month on time do something about the up keeping of these apartments. I have seen several complaints from other tenants about the rodent infestation apparently this is a problem. They need to figure out how to fix this.

out of your money.

2 calls to the police and a formal written complaint with the police as well regarding the noise, and nothing ever changed. The other tenants smoke cigarettes both in their unit and in the stairways so it smells like cigarettes once you enter the building and their smoke alarms are constantly going off, adding to the noise. Also, the apartment has smelled like a gas leak from day one. Maintenance blames the ancient systems but nothing is done to fix it. Speaking of maintenance, it is illegal for them to enter the apartment without a 24 hour notice. They will send a notice that they are entering units to change filters the next day, but won’t come until later in the week, so it’s unpredictable when someone will be entering your unit. It has been hell living here and I would not recommend it to anyone. Do not lease at Wellington Gate or with Henderson Webb.

always running out of hot water in this building. At least twice a week in the morning wen wetake a shower the water turns cold after like 5 minutes. It’s ridiculous. Don’t move here.

experience was a nuisance. Every week they would call me with some new problem! The worse inconvenience was TWO days before I moved, I was informed that the apartment would not be ready! The apartment that I already had set up for my BGE and Comcast to transfer to! TWO days before I moved! TWO DAYS!!! At that point BGE and Comcast could not help me, I paid transfer fees for an apartment I wasn't even moving to. And the other apartment that they gave me, I would have to move in with no cable or power! IF you enjoy being stressed out and waisting money, then this is the place for you!!

three months to have the roof fixed. It wasn’t foxed until after my son slipped in a puddle. No one from management reached out to me to apologize or even acknowledge the incident still to this day. My roof was cracked not only online in the living room but multiple places in kitchen and bedroom. The company came to fix the roof and just covered the cracks. I could see the roof itself was cracking and needed to be fixed not patched up, but of course it wasn’t. I sent a letter to management asking to be relocated early April, and I still haven’t heard anything. I stated in the letter that I feared the roof would eventually fall, but nothing, because resident safety is clearly not important. Also in my letter I explained that there is a mice infestation in my apartment. Droppings are everywhere no matter how much I bleach and clean. I pay MaidPro to clean my apartment. Even with professional cleaning I still have a serve mice problem. This place is literally a mice motel. Not to mention the ants and spiders. Every once and a while they sent out a exterminator who leaves the cheap mice traps and poison around the apartment. The exterminator always says they will be back in a week to do a second treatment they NEVER return. It’s ridiculous because the rent is not cheap especially for what you have to put up with. The customer service call center is a complete joke and those people are rude and clearly untrained. Every time I call I get the run around, or someone takes my information and promises to call back within an hour, and they never do! My apartment is not well ventilated. My room is either extremely cold (in the winter) or extremely hot (in the summer) regardless of what my thermostat on, and it’s ridiculous. I am transferring out of Wellington Gate and I am extremely dissatisfied. I would not recommend this place! If I’m paying my hard earned money I want to be treated with respect and I want my calls returned!