1001 @ Waterfront Apartments

open windows when it's randomly 80+ degrees in their apartment. Elevators, laundry, parking lot lights, and even sometimes exterior doors have also been known to break, neighborhood safety and building security are hit or miss, and because management does basically nothing to make package delivery accessible, packages often just get left in random spots. The leasing office is also often difficult to work with, in fairness to them in part because it feels like residents are always up in arms about their frustrations, so renewing your lease, getting a parking pass, etc. can often be a chore, although I've always been able to get it done. I'm giving it one star because the prompt says 2 is 'ok' and 1 is 'poor', and this is clearly a review of a 'poor' building. I can put up with all of this stuff because the benefits of the location are really good for my lifestyle, while I can kinda just suck it up when it comes to the problems, which are nevertheless pretty serious. If paying low rent while being able to get to Navy Yard and Safeway very easily, and U Street/Petworth/Columbia Heights/work along the green line with a tiny bit more work, is worth playing interminable email tag games with leasing and having it randomly be too hot for clothes in the winter to you, come live here and we can ignore each other.

understand the building is basic and pretty self sufficient - it is their obvious neglect of the building and working offsite which is causing a steady decline in the safety, cleanliness and overall appearance of the community. Shady practices and knee jerk reactions / corrections is all you can expect as a resident until they are removed from management.

street, and that no security personnel would be onsite from then on. Then, management left both the former leasing office and the former gym “under construction” for months, while the gym was being turned into a second package room for some reason and the office was being turned into a new gym. A few times, groups of tenants met with the building manager and her supervisor, but both employees seemed uninterested in communicating with tenants or resolving our concerns. Other changes made it clear that they didn’t care about quality of life in the building as well. When we moved in, daytime guest parking passes were free, there was a Comcast representative for the building, and the basement had an indoor recycling area and a table where tenants could give items away for free. Over 2020, management took away all of these amenities, all without any communication with tenants. It felt like The Bernstein Company abandoned the building so they could instead focus their resources on their nearby luxury apartment. The worst part about living in this building was the terrible HVAC system. Our apartment faced south, so the large windows grew hotter and hotter throughout the day, baking the entire unit. Just one small window in the unit opened, leading to poor circulation. Even with the window open, fans running, and all blinds closed, temperatures in the apartment regularly reached the 80s. Units have no thermostats – the building controls the temperatures, so on hot days in April or October, there was no AC at all. Even at full blast, I don’t think the building’s AC system was prepared for the summer temperatures, and it broke often (and with a building manager as unresponsive as this one is, that’s not a situation you want to be in). We had some sweaty days working from home in 1001 @ Waterfront. Only move into this building if you have a high tolerance for frustration and can secure a unit that doesn’t face south. It's cheap for the area, but you get what you pay for.

Problems include: routinely broken AC/heater, water/hot water issues, mice, lost/undelivered mail packages, lack of cleaning in common areas, etc. Instead of fixing the issues, the management tries to find dishonest ways to charge residents for something new. There are many more options in the neighborhood that are also cheaper at this point.

threatened with being reported to OTA, management suddenly had a change of heart and sent an email stating that moving forward utilities would be included in monthly rent. Beware of sneaky charges and good luck getting ahold of anyone in the leasing office. While this building has, in the past, had a very nice community, the management has been sneaking hidden and unexplained costs into monthly billings and unresponsive or short when speaking to you. Management brought "new" patio furniture to the patio area. Surprise, surprise, the patio was used and from another property and had small bugs crawling all over it. Bike "storage" is outdoors and not secure. Packages are left in an unattended lobby DAILY. Many residents have complained of missing and lost packages. There is NO security officer in this building. A "concierge" at a neighboring building comes to this building to check for packages and do a walkthrough. If there's an emergency you're better off calling 911. Management has instructed me on numerous occasions to report noise or other emergencies directly to the DC police and not call our building security. Lease renewal - I have been asking for a new lease for WEEKS and have yet to receive any proof on paper of a renewed lease. I'm told that I've been renewed but management refuses to send proof of any kind. I never signed a renewal, all I have is an email saying I'm renewed.

front door was broken for weeks so anyone could walk in off the street). When we raised these concerns with property management we were told that the lack of communication was because they were "cleaning up" the last property managers mistakes. Zero responsibility. Zero accountability. I've had ongoing water damage from a ceiling leak in my unit that happened in 2018 and despite asking for assistance, I've been met with silence. Don't move here or to 301 M (same property management). Spend your money somewhere that cares about you and your living conditions