Black Swan Apartments

house. The first time there was leaking from my ceiling they sent a roofer and said they would fix it. A few weeks later the full ceiling of my bedroom became a sieve and I couldn’t even sleep in my bed because there was so many different spots leaking. I was told I would receive rent reimbursement for the days that it was leaking and I was never credited. I am not even sure they fixed it as the communication here is worthless and I haven’t seen any maintenance staff come by. As if water wasn’t enough, the whole building didn’t have heat for the month of November and they waited over a week in the middle of the winter to give us one space heater for our two bedroom apartment. After all the issues we have had with the overpriced utilities, they started charging us for laundry in the middle of our lease with no prior agreement or even notification. Do not waste your time or money on this overpriced, under functioning, and under managed apartment complex.

pool was supposed to be open by Memorial Day last year, it took them until JULY to open it and it was closed promptly on Labor Day weekend, so expect to only be able to use it for ~2 months out of the year! If you want anything other than a basic repair done in your apartment good luck because they have to get it approved by the building owner, who, in their own words, is notoriously hard to get ahold of. And to top it all off today, out of the blue, they decided to take our laundry/dryer machines in the common area that have been free this whole time and started charging us for them. They called it an "upgrade" in the email announcing this move LOL. Same ancient washers, same borderline non-functional dryers that break regularly, but now we have to pay for them. Some "upgrade!" Not to mention that your clothes will routinely be stolen out of the washer/dryer. Same with packages that have been delivered. When we complained about all the theft they refused to install cameras on the property because they said cameras are "pointless"() Do yourself a favor and look elsewhere in Denver for a place to live, YOU WILL ABSOLUTELY REGRET MOVING HERE.

bill is a black box but covers things like watering the paved road next to the apartment and the dirt where grass last lived two or more years ago. Completely extractive and not helpful. Impossible to get anything resolved by calling or talking to people, despite best efforts.

unit the AC unit is located right next to sliding glass doors for the patio, so you loose all the energy immediately. I cannot understate how HOT it is in this building durring the summer. We even bought an additional AC unit for the bedroom and it barley cools the room down after consistently running for hours. IT IS SO HOT IN HERE. For what units cost here, it is worth looking for a place that has central air because the electricity bill alone is going to cost you quite a bit. The pool on site seems to not be maintained at all; with it being so hot inside the apartment the pool was one feature we looked forward to the most, although it seems to never be cleaned and it is often changing colors from blue to green.. I would not get in the pool. The location and neighborhood seem to be the best quality, with it being close to both city and cheeseman park with everything in between. Although our car had the catalytic converter cut out from the bottom of it while parked right out front, and cars seem to always be crashed into on 14th and 13th while parked. We paid over 2k for a two bedroom unit, I would look around before pulling the trigger at black swan, the renovated units do not compensate for all the other downsides.