The Bixby Apartments

failed to communicate and still owe me money. Some of the leasing staff live in the building and I’ve seen it where they don’t come to help their neighbors when apartments flood, or people get locked out of their apartment. There were other issues, I received multiple packages and certified mail that sat in the package room for weeks without anyone notifying me that any packages had arrived. I reported the leasing office staff to the Office of Tenant Advocate, but save yourself the headache of dealing with these people by renting from one of the many other apartments nearby. Once they replace the leasing office staff it might be worth renting here but there’s no reason to experience leasing office staff that are this unprofessional and dishonest.

company, and apparently there isn't one. We've heard similar stories from others in the building: management does not respond to tenant inquires and no one has any idea of how to contact them. Also, the thing that has really got me at my wits end with this place is the fire alarm. It goes of AT LEAST once every other week, guaranteed once a month. Early morning, middle of the day, in the evening. The frequency is maddening!! The fire alarm, as it should be, is LOUD and hurts my ears (I feel so bad for all the pups in the building). It goes off for 10-30 minutes or more* at a time, and the worst part is that every time it goes off I know it's fluke so I just stay put. I pray that there is never a real fire emergency because how am I to know the difference?! Also, worth noting that when I was looking into Bixby, I saw reviews that complained about the fire alarm. I ignored them thinking it was probably just a few times and people were overreacting. It's not an overreaction. This is a real issue, and clearly has been going on for far too long. Giving 2 stars instead of 1 because my unit is amazing, the concierge staff is really nice, and the location is great. But sadly all of that is not worth the major downsides. * On January 22, 2022 the fire alarm went off for over an hour, nearly 90 minutes. The fire department came and left, fire alarm was still going off. Over an hour of a fire alarm blaring, no emergency. Absolutely unacceptable.

residents when planning such things is astounding. If you ever dare to make a complaint about any of the issues at the property, you will be ignored entirely. The General Manager, LaToya, is one of the most incompetent employees of any kind I've truly ever encountered. There are plenty of other apartments near by, and I would recommend literally all of them if it means not dealing with the management at this location.

recommend you sign a lease anywhere OTHER than The Bixby, unless you like crappy management, rude front desk staff, noisy neighbors, weed-smelling hallways, and useless amenities.

and maintenance were cut-back and the building has become nasty. The dumpsters are inside the garage. They overflow before pick-up with human waste and other garbage and the smell goes up the elevator shaft to the third floor. It took repeated complaints, with photos to management, and finally an inspection (probably by the incoming management company) to get any results. But those were temporary and it is scary to walk through the garage. Speaking of the garage, Bixby has covered parking for rent to residents. It also rents out spaces to day patrons. They do not enforce the parking tag system -we were told they don't know who they have distributed tags to. So we have actually come into the garage in the middle of the day and there have been no spaces. Broken down autos leaking oil were allowed to sit for months. We have noticed that the coffee machine is out of supplies by noon each day. The front hallway and apartment flood when it rains hard. The pool is often closed after rain and was closed on the hottest day in June due to "overcrowding". The hallways smell of dope. It took several months to get a water filter replaced and they replaced a $50 toxin filter with a $10 taste filter. No one has checked the furnace filters in a year. Last year they replaced the good filters with the equivalent of chain link fence so white dust accumulates everywhere. The fire alarms went off twice this week. Once due to a prank and once due to a cooking accident - at 11pm. The alarm is so loud that it terrifies our pet and is physically painful to us while exiting. The management has provided no emergency exit diagrams or instructions. We were very excited to mover to Bixby last year. The location is really good if you work at The Navy Yard, but it has been very disappoint and not a good value. We are pretty sure the business model for this building has a lot to do with the way management treats the residents.

coffee (and the coffee machine availability was cut back to mornings-only, with no notice to residents), the basement exit hallways are consistently filthy - that sort of thing. The "free" dog wash never worked properly (I don't know about your dog, but mine is not a fan of freezing-only water) and eventually it became pay-only. At one point the building locked the exterior exits on the bottom floor so that residents couldn't exit from the INSIDE, trapping them in the building. This was explained to me by the front desk as a fix for "security concerns," but isn't that a violation of the fire code? Speaking of, I could have overlooked all of that, had the fire alarm not become a problem. It's frequent. It's monthly, if not weekly. And it's not residents or false alarms - it's just the alarm system itself. It has some kind of defect that causes it to go off at all hours of the night and day. And it's LOUD, you can't stay in the apartment while it's going off. It's so awful, y'all. One time it went off in the middle of the night, like 2 or 3 am while it was snowing. Residents just stood outside in the snow. They claim it's now fixed, but... it took them a year to "fix" it. Color me skeptical. Oh, and the ground floor of the building near the garage entrance is typically wreathed in a cloud of smoke. Basically the building's just going downhill. If you're cool with gradually declining amenities and trash smells, then I guess it's OK. But if you've got the budget to do better, I'd recommend one of the other buildings in the area.

talking - basically just standard noise. That is NOT NORMAL in an apartment building. There is also a yappy dog next door that we can hear throughout the day. My roommate and I have attempted to talk to management, but they have not come up with any solution and no longer reply to our emails. Will definitely not be renewing my lease here because the noise is intolerable. As another reviewer said, the amenities are nice, but often not maintained - one (of only two) treadmills broken, lights in the gym flickering, no coffee, etc. Before signing a lease, I would make sure you fully take into account the quality of the unit and building itself. Also a lot of loitering and noise in hallways/common areas coming from other residents and the many visitors that seem to be around. There are some red flags that I wish I had paid closer attention to before signing a lease here.