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MAA Reserve
- Studio–2 Bedrooms
- $1,233–$2,593Available Unit Pricing
- 446–1,227Square Feet
About MAA Reserve
TOUR YOUR WAY! We have a tour to fit your needs- virtual, self-guided, or agent-guided. Find modern luxury in a vibrant neighborhood at MAA Reserve in Charlotte, NC. Our studio, one-bedroom, and two-bedroom apartment homes feature quartz countertops, stainless steel appliances, and kitchen islands. All buildings are non-smoking, and all homes have a washer/dryer included. From our 24-hour gym and yoga studio to the parcel pickup lockers, everything you need is here. Residents love the Oasis Courtyard with hammocks and a grilling area. Reserved parking spots and extra storage are available, and all breeds are welcome in our pet-friendly community. We also offer MAA Smart Homes as an amenity at MAA Reserve. Enjoy remote access, 24/7 customer care, self-monitored security, smart notifications and more. Join our community and enjoy having the Historic South End's famous eclectic dining and shopping right in the neighborhood.
MAA Reserve is located in the Sedgefield Neighborhood and 28209 Zip code of Charlotte, NC. This community is professionally managed by MAA
Unique Features and Amenities
- Additional Storage
- AT&T Fiber
- Bike Storage
- Business Center with WiFi
- climate controlled hallways
- Close to Shopping
- Coffee Bar
- Community Wifi
- Controlled Access Gate
- Courtesy Officer
- Double Ovens
- Elevator access
- Emergency Maintenance
- Energy Star Appliances
- EV Car Charging
- Gated Community
- Grilling Area
- Handicap Accessible
- No Breed Restrictions
- On Site Maintenance
- On Site Property Manager
- On-site Management
- Outdoor Grill Area
- Outdoor Kitchen
- Package Acceptance
- Parking Garage
- Pet Park
- Planned social events
- RESERVED PARKING AVAILABLE
- Smart Home Technology
- Social Gathering Areas
- Spin Studio
- Stayfit Spa
- Storage Units
- Trash Chutes
- Valet Trash
- Valet Trash Service
- Vaulted Ceilings
- Wifi
- Wifi Hotspot
- Yoga Studio
Property Contact Info
Floorplan Pricing and Availability
MAA Reserve offers Studio to 2 Bedroom apartments starting from $1,233 and having 446–1,227 sq ft. Here is the current pricing and availability:
New! Interactive Property Map
Studio
From $1,258
Floorplan 01B
Studio, 1 Bath, 446 sq ftAvailable NowModel Gallery
Floorplans
Availability Details
Price Availability Date Unit Sq Ft Floorplan $1,258 Available Now 300A110 446 Unit 300A110 Gallery
Floorplans
Unit 300A110 Amenities and Features
Features
- Air Conditioning
Unique Features
- Smart Home Technology
Unit 300A110 Rent and Fees
Price
- $1,258
Model Rent and Fees
Price
- $1,258 - $2,038
Apartment Model: 01BFrom $1,258Studio, 1 Bath, 446 sq ftAvailable NowApartment Unit: 300A110Apartment Model: 01B$1,258Studio, 1 Bath, 446 sq ftAvailable NowFrom $1,233
Floorplan 01A
Studio, 1 Bath, 496 sq ftAvailable Mar 29Model Gallery
Floorplans
Availability Details
Price Availability Date Unit Sq Ft Floorplan View Details $1,293 March 29, 2025 300A314 496 $1,233 March 30, 2025 300B337 496 $1,253 April 4, 2025 200C146 496 Model Amenities and Features
Features
- Air Conditioning
- Ceiling Fans
- Washer/Dryer
Kitchen
- Microwave
Unique Features
- Smart Home Technology
Model Rent and Fees
Price Range
- $1,233 - $2,123
Available Unit Pricing
- $1,233 - $1,293
Unit 300A314 Gallery
Floorplans
Unit 300A314 Amenities and Features
Features
- Air Conditioning
Unique Features
- Smart Home Technology
Unit 300A314 Rent and Fees
Price
- $1,293
Model Rent and Fees
Price
- $1,233 - $2,123
Unit 300B337 Gallery
Floorplans
Unit 300B337 Amenities and Features
Features
- Air Conditioning
Unique Features
- Smart Home Technology
Unit 300B337 Rent and Fees
Price
- $1,233
Model Rent and Fees
Price
- $1,233 - $2,123
Unit 200C146 Gallery
Floorplans
Unit 200C146 Amenities and Features
Features
- Air Conditioning
Unique Features
- Smart Home Technology
Unit 200C146 Rent and Fees
Price
- $1,253
Model Rent and Fees
Price
- $1,233 - $2,123
Apartment Model: 01AFrom $1,233Studio, 1 Bath, 496 sq ftAvailable March 29, 2025Apartment Unit: 300A314Apartment Model: 01A$1,293Studio, 1 Bath, 496 sq ftAvailable March 29, 2025Apartment Unit: 300B337Apartment Model: 01A$1,233Studio, 1 Bath, 496 sq ftAvailable March 30, 2025Apartment Unit: 200C146Apartment Model: 01A$1,253Studio, 1 Bath, 496 sq ftAvailable April 4, 20251 Bedroom
From $1,588
Floorplan 11A
1 Bed, 1 Bath, 705-847 sq ftAvailable NowModel Gallery
Floorplans
Availability Details
Price Availability Date Unit Sq Ft Floorplan View Details $1,658 Available Now 200C144 705 $1,658 Available Now 200D177 705 $1,668 Available Now 200C367 705 Model Amenities and Features
Features
- Air Conditioning
- High Speed Internet Access
Unique Features
- Smart Home Technology
Model Rent and Fees
Price Range
- $1,588 - $3,623
Available Unit Pricing
- $1,658 - $1,668
Unit 200C144 Gallery
Floorplans
Unit 200C144 Amenities and Features
Features
- Air Conditioning
Unique Features
- Smart Home Technology
Unit 200C144 Rent and Fees
Price
- $1,658
Model Rent and Fees
Price
- $1,588 - $3,623
Unit 200D177 Gallery
Floorplans
Unit 200D177 Amenities and Features
Features
- Air Conditioning
Unique Features
- Smart Home Technology
Unit 200D177 Rent and Fees
Price
- $1,658
Model Rent and Fees
Price
- $1,588 - $3,623
Unit 200C367 Gallery
Floorplans
Unit 200C367 Amenities and Features
Features
- Air Conditioning
Unique Features
- Smart Home Technology
Unit 200C367 Rent and Fees
Price
- $1,668
Model Rent and Fees
Price
- $1,588 - $3,623
Apartment Model: 11AFrom $1,5881 Bedroom, 1 Bath, 705-847 sq ftAvailable NowApartment Unit: 200C144Apartment Model: 11A$1,6581 Bedroom, 1 Bath, 705 sq ftAvailable NowApartment Unit: 200D177Apartment Model: 11A$1,6581 Bedroom, 1 Bath, 705 sq ftAvailable NowApartment Unit: 200C367Apartment Model: 11A$1,6681 Bedroom, 1 Bath, 705 sq ftAvailable NowFrom $1,678
11A Alt 3
1 Bed, 1 Bath, 792 sq ftAvailable NowModel Gallery
Floorplans
Availability Details
Price Availability Date Unit Sq Ft Floorplan $1,678 Available Now 200D389 792 Unit 200D389 Gallery
Floorplans
Unit 200D389 Amenities and Features
Features
- Air Conditioning
Unique Features
- Smart Home Technology
Unit 200D389 Rent and Fees
Price
- $1,678
Model Rent and Fees
Price
- $1,678 - $2,683
Apartment Model: 11A Alt 3From $1,6781 Bedroom, 1 Bath, 792 sq ftAvailable NowApartment Unit: 200D389Apartment Model: 11A Alt 3$1,6781 Bedroom, 1 Bath, 792 sq ftAvailable Now2 Bedrooms
From $2,078
Floorplan 22A
2 Beds, 2 Baths, 1017-1167 sq ftAvailable NowModel Gallery
Floorplans
Availability Details
Price Availability Date Unit Sq Ft Floorplan View Details $2,103 Available Now 300B243 1017 $2,128 Available Now 200D386 1017 $2,103 Available Now 200D284 1017 Model Amenities and Features
Features
- Air Conditioning
- High Speed Internet Access
Unique Features
- Smart Home Technology
Model Rent and Fees
Price Range
- $2,078 - $3,793
Available Unit Pricing
- $2,103 - $2,128
Unit 300B243 Gallery
Floorplans
Unit 300B243 Amenities and Features
Features
- Air Conditioning
Unique Features
- Smart Home Technology
Unit 300B243 Rent and Fees
Price
- $2,103
Model Rent and Fees
Price
- $2,078 - $3,793
Unit 200D386 Gallery
Floorplans
Unit 200D386 Amenities and Features
Features
- Air Conditioning
Unique Features
- Smart Home Technology
Unit 200D386 Rent and Fees
Price
- $2,128
Model Rent and Fees
Price
- $2,078 - $3,793
Unit 200D284 Gallery
Floorplans
Unit 200D284 Amenities and Features
Features
- Air Conditioning
Unique Features
- Smart Home Technology
Unit 200D284 Rent and Fees
Price
- $2,103
Model Rent and Fees
Price
- $2,078 - $3,793
Apartment Model: 22AFrom $2,0782 Bedroom, 2 Bath, 1017-1167 sq ftAvailable NowApartment Unit: 300B243Apartment Model: 22A$2,1032 Bedroom, 2 Bath, 1017 sq ftAvailable NowApartment Unit: 200D386Apartment Model: 22A$2,1282 Bedroom, 2 Bath, 1017 sq ftAvailable NowApartment Unit: 200D284Apartment Model: 22A$2,1032 Bedroom, 2 Bath, 1017 sq ftAvailable NowFrom $2,098
22A Alt 1
2 Beds, 2 Baths, 1062 sq ftCheapest 2 BedroomThis is the cheapest 2 Bedroom at this PropertyAvailable NowModel Gallery
Floorplans
Availability Details
Price Availability Date Unit Sq Ft Floorplan $2,098 Available Now 200D468 1062 Unit 200D468 Gallery
Floorplans
Unit 200D468 Amenities and Features
Features
- Air Conditioning
Unique Features
- Smart Home Technology
Unit 200D468 Rent and Fees
Price
- $2,098
Model Rent and Fees
Price
- $2,098 - $3,248
Apartment Model: 22A Alt 1From $2,0982 Bedroom, 2 Bath, 1062 sq ftAvailable NowApartment Unit: 200D468Apartment Model: 22A Alt 1$2,0982 Bedroom, 2 Bath, 1062 sq ftAvailable NowFrom $2,228
Floorplan 22C
2 Beds, 2 Baths, 1209 sq ftAvailable Mar 9Model Gallery
Floorplans
Availability Details
Price Availability Date Unit Sq Ft Floorplan View Details $2,263 March 12, 2025 200C155 1209 $2,228 March 9, 2025 200D476 1209 Model Amenities and Features
Features
- Air Conditioning
Unique Features
- Smart Home Technology
Model Rent and Fees
Price Range
- $2,263 - $3,333
Available Unit Pricing
- $2,228 - $2,263
Unit 200C155 Gallery
Floorplans
Unit 200C155 Amenities and Features
Features
- Air Conditioning
Unique Features
- Smart Home Technology
Unit 200C155 Rent and Fees
Price
- $2,263
Model Rent and Fees
Price
- $2,263 - $3,333
Unit 200D476 Gallery
Floorplans
Unit 200D476 Amenities and Features
Features
- Air Conditioning
Unique Features
- Smart Home Technology
Unit 200D476 Rent and Fees
Price
- $2,228
Model Rent and Fees
Price
- $2,263 - $3,333
Apartment Model: 22CFrom $2,2632 Bedroom, 2 Bath, 1209 sq ftAvailable March 9, 2025Apartment Unit: 200C155Apartment Model: 22C$2,2632 Bedroom, 2 Bath, 1209 sq ftAvailable March 12, 2025Apartment Unit: 200D476Apartment Model: 2 Beds, 2 baths$2,2282 Bedroom, 2 Bath, 1209 sq ftAvailable March 9, 2025From $2,593
Floorplan 22D
2 Beds, 2 Baths, 1227 sq ftLargest 2 BedroomThis is the largest 2 Bedroom at this PropertyAvailable Mar 18Model Gallery
Floorplans
Availability Details
Price Availability Date Unit Sq Ft Floorplan $2,593 March 18, 2025 300A409 1227 Unit 300A409 Gallery
Floorplans
Unit 300A409 Amenities and Features
Features
- Air Conditioning
Unique Features
- Smart Home Technology
Unit 300A409 Rent and Fees
Price
- $2,593
Model Rent and Fees
Price
- $2,593 - $3,663
Apartment Model: 22DFrom $2,5932 Bedroom, 2 Bath, 1227 sq ftAvailable March 18, 2025Apartment Unit: 300A409Apartment Model: 22D$2,5932 Bedroom, 2 Bath, 1227 sq ftAvailable March 18, 2025$2,168
More 2 bedroom units
2 Beds, 2 Baths, 1208 sq ft Available Apr 16Availability Details
Price Availability Date Unit Sq Ft Floorplan $2,168 April 16, 2025 300A108 1208 Unit 300A108 Gallery
Floorplans
Unit 300A108 Rent and Fees
Price
- $2,168
Apartment Unit: 300A108Apartment Model: 2 Beds, 2 baths$2,1682 Bedroom, 2 Bath, 1208 sq ftAvailable April 16, 2025
Schedule a Tour
Property Information
- 353 Units
- 5 Stories
- Built in 2013
- View Property Website
Pet Policy
Pet Policy - Cats
- Cats Allowed
- 2 Pet Limit
- Pet Fee And Deposits Vary By Property. Please Contact The Appropriate Leasing Office With Any Questions. Assistance Animals Are Always Welcome Without Deposit Or Fee.
Pet Policy - Dogs
- Dogs Allowed
- Pet Fee And Deposits Vary By Property. Please Contact The Appropriate Leasing Office With Any Questions. Assistance Animals Are Always Welcome Without Deposit Or Fee.
- 2 Pet Limit
- Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
Parking Fees & Info
Parking Surface
- 1st Floor And Throughout Parking Deck
Parking Covered Lot
- In Parking Deck
Fee & Deposit Info
One-Time Fees
- $250 Admin Fee
- $85 Application Fee
Videos
3D Tours
Features and Amenities
On-Site Services
- Dry Cleaning Service
- Maintenance On Site
- Planned Social Activities
- Property Manager On Site
- Trash Pickup Door To Door
- Car Charging Station
- Pet Play Area
- Community Wide Wi Fi
- Laundry Facilities
- Garden
Community Features
- Breakfast/Coffee Concierge
- Lounge
- Business Center
- Clubhouse
- Disposal Chutes
- Elevator
Outdoor Features
- Grill
- Courtyard
- Zen Garden
- Picnic Area
- Cabana
- Controlled Access
- Patio
Recreation and Fitness
- Fitness Center
- Spa
- Bicycle Storage
- Pool
Interior Features
- Balcony
- Storage Space
- Double Vanities
- Heating
- Ceiling Fans
- High Speed Internet Access
- Tub/Shower
- Cable Ready
- Washer/Dryer
- Air Conditioning
- Wi Fi
- Wheelchair Accessible (Rooms)
Kitchen Amenities
- Microwave
- Island Kitchen
- Oven
- Dishwasher
- Refrigerator
- Disposal
- Freezer
- Stainless Steel Appliances
- Kitchen
- Quartz Countertops
Living Area Features
- Walk In Closets
- Vaulted Ceiling
- Window Coverings
- Views
- Carpet
- Vinyl Flooring
- Hardwood Floors
- Loft Layout
Map
- Shopping
- Colleges
- Grocery
- Medical
- Parks
- Transportation
Map
Hours and Contact Info
Monday | 10:00 am–6:00 pm |
Tuesday | 10:00 am–6:00 pm |
Wednesday | 10:00 am–6:00 pm |
Thursday | 10:00 am–6:00 pm |
Friday | 10:00 am–6:00 pm |
Saturday | 10:00 am–5:00 pm |
Sunday | Closed |
Getting Around
Walk Score®
81 / 100
Very Walkable
Most errands can be accomplished on foot
Bike Score®
72 / 100
Very Bikeable
Biking is convenient for most trips
Transit Score®
49 / 100
Some Transit
A few nearby public transportation options
What Are Walk Score®, Transit Score®, and Bike Score® Ratings?
- Walk Score® measures the walkability of any address.
- Transit Score® measures access to public transit.
- Bike Score® measures the bikeability of any address.
Frequently Asked Questions about MAA Reserve
Where is MAA Reserve located?
MAA Reserve is located at 2720 South Blvd near the Sedgefield area of Charlotte, NC
What is the current rent range at MAA Reserve?
Studio to 2 Bedroom Apartments at MAA Reserve currently range from $1,233 to $2,593
When is the leasing office open?
- The office Hours for MAA Reserve are
- Monday 10:00 am–6:00 pm
- Tuesday 10:00 am–6:00 pm
- Wednesday 10:00 am–6:00 pm
- Thursday 10:00 am–6:00 pm
- Friday 10:00 am–6:00 pm
- Saturday 10:00 am–5:00 pm
- Sunday Closed
Are pets allowed?
Yes. Pets are allowed at MAA Reserve. Call us today for info on moving here with your pet.
Lifestyle Ratings
Learn more about Lifestyle SearchRenters Reviews and Ratings
Worth it for the Price
October 7, 2022I’ve been here two months so far and the only issue I’ve had is some barking dogs and the noise from the street-facing apartment (nothing they can control). It definitely smells like weed on the courtyard side halls but I haven’t had issues on my side. For south end location, I toured a lot of places and this one fit the bill for my needs. the balconies are super small, but you’re right on the rail trail line so it’s very walkable. the maintenance is super nice and Matthew in the front office ...always gets me what I need. There are much worse places to live in the location with even higher prices.Property Manager Responded
October 11, 2022Hello there, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at ResidentCare@maac.com so we can assist you further. We take your time seriously, please allow us 48 business hours to respond. Thank you.
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Will take advantage of you
September 9, 2022I wish I was able to attach pictures in this review. My roommate and I moved out after cleaning our apartment very well. There is a change within the lease for cleaning the carpets which we were okay with paying although there is no damage. MAA’s management decided to charge us to replace the carpet… over 500 dollars which is outrageous and no one at MAA will have an actually conversation about how they think it’s justifiable to replace this carpet. This carpet is not debatably close to ...needing replacement to stains or tears at all.Property Manager Responded
December 12, 2022Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please contact us at ResidentCare@maac.com when you have an opportunity and we will be more than happy to try and turn your experience around. We take your time seriously so please allow us 48 business hours to respond to your inquiry. Thank you.
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nothing luxury about this place - horrible service and run down
July 26, 2022DON'T MOVE HERE. I initially moved in to MAA Reserve because of it's great location in Southend and because it was more affordable then other apartments in the area. This ended up not being worth it for all of the reasons listed below and I will not be renewing my lease. It is worth noting that, no matter how many times you complain about something to management, they either do nothing or find a short term sloppy "fix" and then never follow up. HORRIBLE CUSTOMER SERVICE. Beyond that, below are ...all of the issues I've dealt with in the span of 9 months or less. - Community cleanliness: there is constantly dog waste and trash both inside and outside the MAA property; additionally, the hallways smell badly 99% of the time and the floors are usually dirty. - Broken community facilities: throughout my time here, a number of community appliances are consistently breaking; a few examples include hallway lights, exit doors either not locking or not opening, false repeated fire alarms (which is an extreme safety hazard as it lowers people's likeliness to go outside for real alarms), grills, the elevator, the parking garage door, the call box etc. - Package delivery: beyond simply posting signs, I have not seen any serious progress in getting vendors to not leave packages on the floor or outside. There have been many times where my packages have been left outdoors in front of the leasing center which is very unsafe. - Apartment appliances: recently after moving in, my dryer broke. I informed the maintenance man and after "fixing" it, he let me know I can only use one setting on the dryer for it to work and let me know that they would not be replacing it - that is not a fix. Furthermore, my AC/Heating system was broken and when I brought him in to repair it, he found a similar temporary "fix" and as a result I constantly hear fan noise in my apartment even when the unit is off and my energy bill has increased a crazy amount. - Inconsiderate neighbors: In the hallway I live on, there have been repeated problems with noise complaints, trash left out at the wrong time, and people smoking weed and nicotine in their apartments causing not only the hallway to reek, but also my apartment as it leaks through my vents. I have lived here for less than a year and experienced all of these problems repeatedly. I have held up my end of the lease but MAA has not held up their end of the contract and for the past year I have paid for services I have not received.Property Manager Responded
July 28, 2022Hi, we appreciate your feedback, and we would like to address the situation you have described. We would like to work towards a resolution and take your time seriously, please reach out to the customer care team in your area at ResidentCare@maac.com and allow us 48 business hours for a response. Thank you.
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Don’t move here
November 10, 2021I have lived here for a few years and have had so many issues. The garage floods to where you can’t even get in every time it rains. There are few to nine community events and it is extremely expensive to live here with all the issues that come up. Convenient location and that is about it.Property Manager Responded
November 12, 2021Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at your earliest convenience and allow us 48 business hours to return your inquiry so we may further assist you in working towards a resolution. MAA Reserve ResidentCare@maac.com
Review from Apartments.com
Better off elsewhere
March 22, 2020If you’re moving to South End, don’t move here. This is the bottom of the barrel. The management here does not take care of the building nor care about tenant issues. My experience with other MAA properties has been great, but this place is by far the worst building I’ve ever lived in. You will pay a premium here for the location, and that’s about the only positive you’ll get. The building was one of the first to be built in South End. It hasn’t aged well. The walls are paper thin and the ...building is always gross. The halls, elevators and stairs always smell like pet waste. There has been an issue with break-ins. The same suspect just kept coming back and hitting apartment after apartment. Your “included” utilities might get disconnected! It took me six months, $150 and my internet and cable being disconnected twice before everything was corrected. Other tenant are still paying out of pocket to AT&T even though it’s supposed to be included! They’ve also had issues with people losing power for a couple days at a time! The parking garage floods badly when it rains. The building also aggressively tows. I’ve been towed 4x at $180 a tow. My experience has been, management will offer you a quick apology but no concessions or solutions to any issue. Don’t move here.Property Manager Responded
March 28, 2020We're so glad to know that our convenient location has worked well for you. We are also happy to know that your experience with our company has been great but regret to learn of your dissatisfaction with our community. From all services not being readily available to parking garage issues, we understand your frustrations. We want your entire experience to be great, so we strive to provide superior service and an exceptional place to call home and are sorry if our efforts have not met your expectations. Your satisfaction is our priority, and we want to make things right. Please contact our resident care line at 866-620-1130, so we can gather additional insight and share it with the respective team who can work to resolve your concerns. Thank you for your patience, and we look forward to hearing from you.
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Avoid If You Value Your Sleep
March 7, 2020Avoid Colonial Reserve. You’ll quickly find out that you can hear and feel every single footstep and movement from the person above you (I’m not kidding. Every. Single. Footstep). It’s one thing to simply hear noises from other apartments, it’s another for the entire apartment to shake like there’s a small earthquake anytime the person above you decides to walk around their apartment (and it’s made much worse if they also have a dog that barks or runs around). The building was poorly built and ...management doesn’t respond to residents when issues are raised. While there are some decent amenities, they aren’t anything special that you can’t already find at most other places in the area. But I cannot stress enough just how bad the paper thin ceilings are. You will regret signing a lease here.Property Manager Responded
March 14, 2020Thank you for sharing this helpful information about the noise issues you're experiencing. Your comfort and enjoyment of your home is our top priority, and we're sorry to hear if you've experienced anything less. We'd like to discuss this with you in more detail to determine how we might help improve your experience. Will you please visit the leasing office or give us a call at your earliest convenience? Thank you so much, and we look forward to hearing from you.
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Great location and kitchen but that's its
April 5, 2018The office is terrible to deal with. They nickel and dime you for every single thing here and charge you a fee at any point for any reason. My neighbor's car was stolen, and it was also broken into at a later time. Out of the parking garage that's supposed to be safe. The valet trash service that they make you pay for it rarely comes and if you leave your trash out when it's not taking you'll get a $25 fee. The internet they also make you pay for sucks and barely works and cell phones don't work ...here. There's construction going on on both sides of the building that often will work overnight. You can easily hear the people above you which is very loud often times. There is a very young frat party Vibe amongst the residents here. I would recommend checking out solace or bainridge!! I'm stuck in a lease here for a few more months.Property Manager Responded
May 3, 2018Thank you for making us aware of these unfortunate incidents with upkeep, value, and security in our community. We value our residents safety and comfort above all else, so this report is very alarming. Rest assured, our staff is already working to address these issues by evaluating our policies and procedures to ensure similar events do not occur in the future. If you would like to discuss your situation in more detail, please call us at 866-620-1130.
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Good Location, Poor Staff and Communication
March 23, 2018Located right next to Harris Teeter, the light rail, and several breweries, the convenience is great. But other than location, I have been very unimpressed with the apartment in general. The staff almost never answers or responds to phone calls, voicemails, and emails. For example, the amount of the online rent payment was incorrect (as usual), and when I tried to contact the office to discuss, I had to call at least 15 times before someone answered. The online rent amount has been incorrect for ...every single payment I have had to make. Along the lines of payment, the office is not transparent about costs. The expenses include (but are probably not limited to) base rent, water, cable/wifi, electric, renters insurance, applicable pet fees/rent, trash, pest control, account setup fee, admin and application fees, a fee to receive packages, and a security deposit. Make sure to ask about all of these because they will skim over them. As for the cable and wifi (and writing this post in 2018), you must pay $110/month. The cable package is alright, but they fail to tell you that the wifi is only 12MBPS (which is so so slow). We now have to pay an extra $15-$20 a month just to have a speed of 24MBPS, which isn't all that great either. The pet-friendly area is so small and not lit at night. The cabinets in the kitchen and bathrooms look nice but are very cheap. The washer, dryer, and dishwasher are loud and are relatively inefficient in terms of energy usage. The staff lost my application documents several times before I moved in. My friend delivered an edible arrangements to my apartment while I was at work, and the office did not call me to tell me about it - I had to find out from the edible arrangements company that I had a delivery and that the office kept it in their refrigerator. When my friend was visiting, she left while I was at work, so she asked the office to put my room key in my mailbox; the office said I had to email them to give them permission to do so; I sent the office 2 emails permitting them to leave the key in my mailbox - they never did. They key was just sitting on the main table in the office for anyone to take. Overall, poor customer care.Property Manager Responded
March 29, 2018Thank you for sharing your feedback. We strive to provide excellent service and therefore truly regret that you experienced issues with communication and response from our team. We plan to use your input to improve how we handle issues with our online payment portal, explanation of fees, and overall communication. Please allow us to make up for this negative experience by calling us at 866-620-1130 at your earliest convenience. Thank you, again.
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Expectations vs. reality
March 9, 2018When I went on my tour of the building I was very excited. They boasted about wanting to have this place feel like home and the apartments looked really nice. The location of the building is great, but that's about where the greatness ends. Once you get in you notice that there is a massive focus on additional fees and fines to drive more money into the parent company, MAA. Signs are littered around the property warning of fines should you not do everything properly and the staff have no ...consideration for real life situations. The parking situation is horrible, they have 4 floors of apartments and 7 floors of parking - just to illustrate it. They offer (for an additional fee, obviously) reserved parking spots that largely stay empty, so don't expect to park near your apartment. Staff will not go out of their way at all to help you should you need it (well...they will...for a fee) which begs me to wonder what exactly you are paying for. Once you move out they will nickel and dime you on any damage (wanted to charge me $60 to repaint a wall...which they repaint anyway). I wanted to love this place since it was my chance to be in Southend near all the activity, and I did for the first few weeks. Ultimately this property has turned me off of any MAA property because they really have no concern for the residents unless they can get extra money out of you. What I would recommend to the property is, think about why people are breaking the rules and how can you help people stop breaking the rules and actually solve the problem instead of just fining people left and right. Also the wording they use on communication is not ideal - when I moved out I got an email with my final bill saying "We hoped your enjoyed your time here....." "....failure to pay these fees within 30 days of moving out will result in them being sent to collections". I guess if they aren't welcoming when you actually live there they don't care to be customer focused when you move out either. I've turned 4 of my friends from work away from this property and they moved into the property just across the rail trail and are incredibly happy.Property Manager Responded
March 15, 2018Thank you for bringing your concerns with rental fees and fines to our attention. We make it our mission to provide the best service possible for all our residents, which means considering what is best for the entire community. We need to be consistent with our policies out of fairness. That said, your comments suggest we may need to reevaluate our guidelines to help ensure comfort for current and future residents. Please call 866-620-1130 if you'd like to discuss further.
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Beautiful!
September 15, 2015Beautiful facility with so many things to do! Pet friendly and accommodating staff.Review from Apartments.com
Nearby Schools
Sedgefield Middle
Myers Park High
Sedgefield Elementary
Dilworth Elementary
About GreatSchools Data on ApartmentHomeLiving.com.
Points of Interest
Time and distance from MAA Reserve.
Arts Museums and Landmarks
Big Box and Retail
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Parks and Recreation
MAA Reserve has 5 parks within 10.1 miles, including Charlotte Nature Museum, Grayson Skatepark, Rosedale, Nightmare on Independence, and Reedy Creek.
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Shopping Centers
MAA Reserve has 5 shopping centers within 0.6 miles.
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Rental Price Ranges in the Area
Bedroom | Average Rent | Cheapest Rent | Highest Rent |
---|---|---|---|
Charlotte Studio Apartments | $1,531 | $837 | $4,993 |
Charlotte 1 Bedroom Apartments | $1,734 | $507 | $5,262 |
Charlotte 2 Bedroom Apartments | $2,198 | $603 | $10,000+ |
Charlotte 3 Bedroom Apartments | $2,678 | $669 | $10,000+ |
Charlotte 4 Bedroom Apartments | $1,874 | $539 | $10,000+ |
Charlotte 5 Bedroom Apartments | $891 | $759 | $1,200 |
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